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Operations Management: Processes and Supply Chains, 12th Edition
book

Operations Management: Processes and Supply Chains, 12th Edition

by Lee J. Krajewski, Manoj K. Malhotra, Larry P. Ritzman
January 2018
Intermediate to advanced content levelIntermediate to advanced
480 pages
236h 9m
English
Pearson
Content preview from Operations Management: Processes and Supply Chains, 12th Edition

Long description

Two buttons labeled Reset data and Questions are above the table.

The table shows the following data.

Complaint

Number

Percent

Discourteous server

12

13.48%

Slow service

42

47.19%

Cold dinner

5

5.62%

Cramped tables

20

22.47%

Atmosphere

10

11.24%

Sum

89

The Pareto chart marks five categories of complaints against number of complaints on the left side and cumulative percentage of complaints on the right side. Slow service, cramped tables, discourteous server, atmosphere, and cold dinner are the complaints shown. A bar graph plots number of complaints, and a cumulative frequency curve is seen, with corresponding data points.

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Publisher Resources

ISBN: 9780134741062