Operations Management: Processes and Supply Chains, 12th Edition

• Back office, 55

• Backlogs, 288

• Backorders, 288, 330

• Backward integration, 514

• Balance delay, 193–194

• Baldrige Performance Excellence Program, 120

• Bar charts, 72

• Base case, 145

• Base-stock system, 348

• Batch processes, 56, 185–186

• Behavioral factors in line balancing, 195

• Benchmarking, 78, 79f

• Beta distribution, 261f

• Bias error. See cumulative sum of forecast errors (CFE)

• Big data, 304–305

• Bill of materials (BOM), 457–458

• Bill of resources (BOR), 471–474

• Billing and payment process, 17t

• Binding constraints defined, 429

• Black Belt, 66

• Bottlenecks, 181

  • identifying, 185–186

  • in line processes, 190–196

  • in manufacturing processes, 185–188

  • relieving, 187

  • in service processes, 183–185

  • in theory of constraints (TOC), 182–183

• Brainstorming, 77–78

• Branches ...