Operations Management: Processes and Supply Chains, 12th Edition

• Wait-and-see strategy, 142–143, 142f

• Waiting lines, 161–162

  • characteristics of, 166–167

  • management decisions for improvement, 173–174

• Waiting-line models, 148, 161–178

  • elements of, 162–166, 162f

  • equations, 174–175

  • finite-source model, 171–172

  • Little’s law, 170–171

  • multiple-server model, 169–170

  • output, 148f

  • simulation, 172–173

  • single-server model, 167–169

• Walmart, 308, 610

• Warranties, 100

• Warranty service and litigation, 100

• Waste, 100, 214t

• Watch assembly process example (time studies), 69

• Weeks of supply, 504

• Weighted average cost of capital (WACC), 330

• Weighted moving average method, 297

• Wendy’s, 540

• Wolf Motors, 594

• Work breakdown structure (WBS), 248–249, 249f

• Work elements, 190

• Work measurement techniques, 68–70

• Work methods, standardization ...