Operations Risk

Table of contents

1. Front Cover
2. Operations Risk
3. Copyright Page
4. Table of Contents
5. Introduction
6. Chapter 1 The operational risk universe
   1. Post barings
   2. The influence of BIS
   3. Operational risk management
   4. Types of risk
7. Chapter 2 Defining operations risk in investment and retail banking
   1. Retail banking
   2. Managing operations risk in retail banking
   3. Types of operations risk affecting retail banks
   4. Customer account errors
   5. Immediate observations
   6. Possible outcomes
   7. Action
   8. Risk impact
   9. Damage limitation and preventative action
   10. Managing other operations risks
   11. Risk in Investment Banking
8. Chapter 3 Operations risk
   1. Analysing the risk value
   2. Summary of operations risk
   3. Market risk
   4. Management risk
   5. Market or principal risk
   6. Credit or counterparty risk
   7. Operational risk
   8. Other risks
   9. Understanding risk
   10. Operations management
9. Chapter 4 Managing the risk
   1. How does the business manage operations risk?
   2. Devising a strategy to manage operations risk
   3. Self-assessment techniques
   4. “Risk envelopes”
   5. “Risk waves”
   6. “Risk scoring”
   7. “Fishbone analysis of cause”
   8. Risk volcanoes
   9. Summary
10. Chapter 5 Understanding a risk event
    1. Pre-event
    2. Time lag
    3. Realisation
    4. Mitigation
    5. Lessons learned
11. Chapter 6 Workflow and operations risk
    1. People
    2. Management
    3. Analysing risk in the workflow
    4. Analysing workflow
12. Chapter 7 Risk and regulation
    1. Regulation in respect of custody services
    2. Regulation affecting brokers and fund management companies
    3. Exchange and clearing house regulation
    4. Summary details on regulation
    5. Summary
13. Chapter 8 Innovative tools to manage people risks
    1. Analysing Hypnotherapy as a tool to reduce operations risk
    2. Hypnotherapy
14. Chapter 9 Insourcing and outsourcing risk
    1. Guiding principles – Overview
    2. Case study 1: German loan factory
    3. Case study 2: Australian regulator investigates bank outsourcing
    4. Case study 3: Outsourcing unit pricing for managed funds
    5. Case study 4: OCC action against a bank and service provider
    6. Case study 5: Joint examinations of third-party service providers in the United States
    7. Summary
15. Glossary of risk terminology (1/3)
16. Glossary of risk terminology (2/3)
17. Glossary of risk terminology (3/3)
    1. Publications
    2. Useful websites
18. Appendix 1: Consolidated KYC risk management
    1. Introduction
    2. Global process for managing KYC risks
       1. Customer acceptance policy
       2. Customer identification
       3. Monitoring of accounts and transactions
       4. Consolidated risk management and information sharing
    3. Mixed financial groups
    4. The role of the supervisor
19. Appendix 2: A collection of excerpts and published operational risk guidelines and recommendations
    1. Derivatives
    2. About the FOA
20. Appendix 3: Global clearing and settlement – The G30 twenty recommendations
    1. Managing Operational Risk
    2. FX Settlement Risk
    3. Why CLS?
    4. How CLS works
    5. CLS in business
    6. Who is involved
    7. Settlement Members’ customers
    8. CLS group of companies
21. Appendix 4: ISSA recommendations 2000
    1. International Securities Services Association ISSA
    2. 1. Introduction
       1. 1.1 Objectives of this Report
       2. 1.2 Overview of the Process
       3. 1.3 Relationship Between the ISSA Recommendations and Other Initiatives
    3. 2. Summary and Conclusions (1/3)
    4. 2. Summary and Conclusions (2/3)
    5. 2. Summary and Conclusions (3/3)
    6. 3. Action Plan and Prioritisation (1/2)
    7. 3. Action Plan and Prioritisation (2/2)
    8. Appendix I: Full Wording of the ISSA Recommendations 2000
    9. Appendix II: Summary of Second Network Managers Meeting (1/2)
    10. Appendix II: Summary of Second Network Managers Meeting (2/2)
    11. Appendix III: Contributing and Validating Institutions
22. Index (1/2)
23. Index (2/2)