CHAPTER 7
Knowledge Transfer
Christos Anagiotos, Catherine Haynes, and James Alexander
Human beings learn from one other because this behavior comes naturally to us (Vygotsky, 1978). As modern humans, we find ways to communicate and transfer ideas and information from one to the other through conversations, books, videos, the Internet, and other means. However, despite the importance and value of all this knowledge, its transfer does not always operate efficiently—especially in large and complicated organizations, such as government agencies, where complex structures, strict rules and procedures, and the division of labor (e.g., specialization) may complicate communication between individuals. In such cases, carefully designed and maintained ...
