Different divisions can concentrate on different point of views of the organization. There are four default perspectives as originally proposed by Kaplan and Norton. You can also define a different perspective to measure the productivity.
- Financial: This perspective is used to measure financial effectiveness of an organization
- Customer: This perspective focuses on the customer and it's used to measure customer satisfaction
- Internal Process: It refers to the quality of the internal processes
- Learning and Growth: This perspective is related to both individual and corporate self-improvement
Clicking on the New Perspective ...