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Oracle CRM On Demand Deployment Guide by Louis Peters, Tim Koehler, Jeff Saenger

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CHAPTER 9Ongoing Maintenance and Administration

Congratulations! If you have made it this far into the book, you are no doubt celebrating your successful design and well-executed deployment. After you take a few weeks off for your tropical island holiday—paid for by the company, of course—you are now ready to enter what the Europeans call “business as usual,” or the ongoing maintenance and upkeep of the application as it enters into a production state. This chapter will discuss how to maintain a highly-functioning application, and how to continually improve your application by deploying new functionality and capabilities over time. The key areas of ongoing maintenance include:

Monitoring user adoption

Identifying and addressing performance-related ...

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