Introduction

Analytics (or business intelligence) is one of the hottest topics in corporate boardrooms around the world. It seems that the ability to report on business data is a base requirement for many software purchase decisions, and is a differentiating factor in the hosted CRM or Software as a Service (SaaS) selection criteria. The ability to build powerful reports is something that is becoming more common as this trend continues. The additional ability to deliver these powerful reports to the users of the systems is a bit more elusive. Well-built, insightful analytic reports are only useful if the individuals who need that information are able to access and understand the reports without a great deal of effort.

Software as a Service is ...

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