When you customize CRMOD at the business or data layers to any extent—small or big—you will have concomitant requirements for reports that you would not find in the collection of the prebuilt reports. We will briefly look at the elements of writing a report. A detailed study of the Answers On Demand service that comes out of the box with CRMOD is out of the scope of this book. The CRMOD Answers is a complete reporting system. There are some very good reference books on the market that are focused on the art of getting custom reports from CRMOD Answers.
There are only three steps to write a custom report, which are as follows: