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Oracle Enterprise Manager Grid Control 11gR1: Business Service Management by Ashwin Kumar Karkala, Govinda Raj Sambamurthy

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Root cause analysis

Root cause analysis is a process of solving a problem by identifying the source of origin of that specific problem. This is based on the fact that a problem in a source can have potential impact in other related areas and the dependent problems will also be fixed in most cases by tackling it at the source. In systems management parlance, the process of determining the component that is responsible for any abnormal behavior that is visible is known as root cause analysis. For instance, a performance issue seen in a database instance can potentially impact the performance of all the applications associated with the database. So by fixing the performance problem in the database, the overall performance degradation can be fixed. ...

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