Chapter 3. Case Study Introduction

This chapter introduces the case study that provides input for all configuration examples throughout the remainder of the book. We will describe All Hardware (AHA), a fictitious corporation specializing in consumer electronics, its business processes, and the requirements for the new Siebel CRM system that originate from these processes.

This chapter intends to establish the (fictitious) business context for the requirements, which will be implemented throughout the remaining chapters of this book and will be structured as follows:

  • Background of All Hardware (AHA)
  • Description of AHA's Business Processes
  • Requirements for AHA

Background of All Hardware (AHA)

Since its founding in the nineties, UK based All Hardware (AHA) ...

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