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Orchestrating Experiences by Chris Risdon, Patrick Quattlebaum

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CHAPTER 3

Images

Exploring Ecosystems

From Business to Experience Ecosystems

Unpacking an Experience Ecosystem

Ecosystem Mapping Tips

Using an Ecosystem Map as a Tool

Other Sensemaking Approaches

Coda

CHAPTER 3 WORKSHOP: Landscape Alignment

Workshop Objectives

Example Pitch to Participants (and Their Managers)

Agenda

Preparing for the Workshop

Running the Workshop

After the Workshop

All organizations sit within a complicated system of relationships of people, processes, technologies, regulations, and competitors. At every level, their employees make decisions to chart the best course through these ever-changing variables to support organizational objectives. ...

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