Opportunities Are Not Solutions
What Is an Opportunity?
Opportunities, Intent, and Timing
CHAPTER 7 WORKSHOP: Opportunity Identification and Prioritization
Example Pitch to Participants
Preparing for the Workshop
Running the Workshop
After the Workshop
When you look across the range of experiences that people have in their journeys, patterns will emerge. You will see commonalities in what people need and how they want to interact. You will also discover many gaps and inconsistencies in how your organization supports those needs, behaves in different ...