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Organizational Behaviour: Text and Cases
book

Organizational Behaviour: Text and Cases

by Kavita Singh
May 2024
Intermediate to advanced content levelIntermediate to advanced
500 pages
30h 14m
English
Pearson India
Content preview from Organizational Behaviour: Text and Cases
209
CHAPTER 8: ORGANIZATIONAL COMMUNICATION
Individual di erences in communication skills: People also di er in their ability to develop
and apply basic communication skills. Some people are capable of expressing themselves, but
they cannot write clear and concise messages. Some are e ective listeners but poor speakers.
Such di culties are potential barriers to e ective communication.
Emotions: e emotional state of the person at the time of sending or receiving the message
has a profound impact on its e ectiveness.
Frame of reference: As has been discussed in the chapter on perception, people o en perceive
the same thing di erently ...
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Publisher Resources

ISBN: 9781282652729Publisher WebsitePurchase Link