•ere are distortions in perceptions. Words, actions, and responses are shaped and
decided by the needs of each person and may not match with each other.
•ere is an element of distrust. Each doubts the other’s intentions.
In spite of all these problems, there are elements of knowledge and skill that can be applied in
these situations. A person who will listen empathically and understand the attitudes of each
disputant may be able to solve the dispute.
Life Positions
In the process of “growing up,” people make assumptions about themselves and other signi -
cant people in their environment that may ...
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