According to omas (1992), people handle interpersonal con ict in ve ways. Figure 11.4 pres-
ents a model for understanding and comparing the ve interpersonal con ict-handling strategies.
e styles are identi ed by their locations on two dimensions: (i) concern for self and
(ii) concern for others. e desire to satisfy your own concerns depends on the extent to
which you are assertive or unassertive in pursuing personal goals. Your desire to satisfy the
concerns of others depends on the extent to which you are cooperative or uncooperative.
e ve ...
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