2. Information sharing: Each person is requested to speak openly explaining the situ-
ation from his perspective. is has to rephrased or summarized to communicate a
feeling of being understood.
3. Exchanging and negotiating: During this stage, each person is instructed to speak
directly to the other party. ey are asked to share their true feelings and discuss the
actual issues of the dispute. All the possible options to reach an agreement are brain-
stormed to make a movement towards solutions.
4. Closing: is stage consists of summarizing what has happened, writing an agree-
ment and reminding ...
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