Advantages and disadvantages of customer-based designs is type of
design is generally used in combination with one or other designs. e advantage of this
structure is that it keeps in focus the demands of customers and the quality of the service to
be provided to them. It also helps to maintain high employee involvement. A company which
organizes pro t centres around its customers makes it easier for the organization to align its
employees with an external customer who gives feedback and makes purchasing decisions
(Lawler 1992). Customer focus enables the competitive market to modify the ...
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