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PART IV: CHANGE PROCESSES
while the new ways are forgotten. For example, many employees who attend special training
sessions apply themselves diligently and resolve to change things in their organization. But
when they return to the workplace, they nd it easier to conform to the old ways than to make
waves. ere are usually few, if any, rewards for trying to change the organizational status quo.
In fact, the personal sanctions against doing so may be di cult to tolerate.
Kotter’s Eight-step Change Management Model
One of the best known change management models is John Kotter’s eight-step model (Kotter
1995). It was rst published in 1995 ...