Organizational Listening for Strategic Communication

1External Stakeholders’ Conceptualizations of Organizational ListeningA Conceptual Replication of the Revised Listening Concepts Inventory

Debra L. Worthington and Graham Bodie

DOI: 10.4324/9781003273851-3

Introduction

When individuals fail to listen, misunderstanding occurs, frustration ensues, and relationships can end (Bodie, 2012). When organizations fail to listen, the consequences are often even more sweeping. In her book, The Power of Strategic Listening, Laurie Lewis (2019) outlined contemporary cases such as the Boeing 737 Max 8 catastrophe and Facebook’s role in the Cambridge Analytica scandal, which suggest that failures to take employee feedback seriously can cause damage to both inside and outside the organization. Indeed, poor ...