Organizing and Delegating, 5th Edition

Table of contents

1. Front Cover
2. Title Page
3. Copyright
4. Contents
5. Series preface
6. Unit specification
7. Workbook introduction
   1. 1     ILM Super Series study links
   2. 2     Links to ILM qualifications
   3. 3     Links to S/NVQs in management
   4. 4     Workbook objectives
   5. 5     Activity planner
8. Session A     Planning and allocating work
   1. 1     Introduction
   2. 2     What needs to be done?
   3. 3     What are you capable of doing?
   4. 4     Allocating work to people
   5. 5     Controlling people
   6. 6     Summary
9. Session B     Delegation – a vital skill
   1. 1     Introduction
   2. 2     What does delegation mean?
   3. 3     Why is it important to delegate?
   4. 4     Objections to delegating
   5. 5     Authority and responsibility
   6. 6     The process of delegation
   7. 7     Levels of control in delegation
   8. 8     How effective delegation will help you
   9. 9     Summary
10. Session C     Preparing to delegate
    1. 1     Introduction
    2. 2     What should not be delegated?
    3. 3     What should be delegated?
    4. 4     Delegating to volunteers
    5. 5     Which of your tasks can you delegate?
    6. 6     Selecting a team member for delegation
    7. 7     Summary
11. Session D     Carrying out delegation
    1. 1     Introduction
    2. 2     Setting objectives
    3. 3     Planning
    4. 4     Monitoring the delegated task
    5. 5     Reviewing the delegation
    6. 6     Summary
12. Performance checks
    1. 1     Quick quiz
    2. 2     Workbook assessment
    3. 3     Work-based assignment
13. Reflect and review
    1. 1     Reflect and review
    2. 2     Action plan
    3. 3     Extensions
    4. 4     Answers to self-assessment questions
    5. 5     Answer to Activity
    6. 6     Answers to the quick quiz
    7. 7     Certificate