1 INTRODUCTION
The suffering factor: why care about organizing for resilience?
Examples of disruptions that have caused tremendous damage and suffering to organizations and their stakeholders abound. Some of these disruptions originate externally to the organization while some spring up from within. Some disruptions are highly newsworthy and gain the attention of the world's press. Many go relatively unnoticed and knowledge about them is confined to people in and around a focal organization. Some disruptions come as a shock to the organization; there is a surprise factor that leaves managers scratching their heads. Others were anticipated: "We knew an earthquake was probable, we just didn't know when."
To think that an organization on this ...
