Use Your Subject Line to Get Your Reader to Open Your E-MailWhat Is the Purpose of Your Letter or E-Mail?Have One Key Point or Issue per MessageConsider Your Reader or Audience Before You WriteUnderstand Your Overwhelmed ReaderYour Message Should Have These Three CharacteristicsUnderstanding What’s at StakeMake Your Writing Reader FriendlyUse the PADD Model to Organize Your WritingIf You Must Forward a Message, Give InstructionsWhen You Hit The Reply Key, Modify the Subject LineE-Mail EtiquetteQuick Tips