Out of the Present Crisis

3 Leadership: Building a High-Performance Culture

INTRODUCTION

This chapter begins to peel back the onion and expose the leadership-related root causes of continuous improvement failure. The purpose is not to point blame at our executive friends, discredit the thousands of people giving it their all with continuous improvement, or self-promote Lean Six Sigma or some new improvement program as the magic bullet of success. An important fact to keep in mind is that the recent meltdown and slow recovery, globalization, technology, and many other forces continue to present disruptions and insurmountable challenges to executives. This is not new, but ...