8 The Role of Technology in Strategic Improvement
INTRODUCTION
It is mind boggling to think how organizations like IBM, SAP, Oracle, Microsoft, Google, Yahoo, Apple, LinkedIn, and many others are reinventing the landscape and models of business. In the new economy, technology is enabling the warp-speed transformation of organizations into global, multilevel networks of transactional enterprises. Unlike manufacturing improvement, transactional improvement is transparent and comprised of key business processes, information flows, knowledge, and decisions. Further, there are literally hundreds of people managing thousands of dynamic process touch ...
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