11 Strategic Improvement in Government
INTRODUCTION
Since the 1950s and 1960s, anyone who went to work for IBM, General Motors, Polaroid, Motorola, Xerox, General Electric, Kodak, U.S. Steel, DuPont, and many other flagship organizations was provided with, and expected, lifelong employment. The same held true in federal and state governments. Generations of families worked in these organizations. The emergence of global competition changed that scenario in private industry forever, and every organization needed to redefine and reinvent its business models to survive and remain competitive. Today, government is in a similar situation. Well-intentioned ...
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