Chapter 4

The Essential Secrets of Email


check Creating, sending, and replying to messages

check Previewing, forwarding, and deleting messages

check Saving messages as files

When I wrote the first edition of Outlook for Dummies some 17 years ago, many readers had yet to celebrate the sending of their very first email. After this much time, email isn’t something to celebrate anymore — not unless you celebrate washing the dishes or changing the litter box. (Woo-hoo!) Email has become every working person’s biggest chore. I find that many of the people I train put a lot more effort into email than is really necessary, especially if they have a tool as powerful as Outlook to speed things up.

Front Ends and Back Ends

You need two things to send and receive email:

  • A program that helps you create, save, and manage your messages
  • A program that actually transports the messages to and from the other people with whom you exchange messages

Some technical people call these two parts the front end and the back end, respectively. Outlook is a front end for email. It helps you create, format, store, and manage your messages, but it has little to do with actually getting your messages to your ...

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