Chapter 4. Making Products Consumable
“A customer is the most important visitor on our premises. He is not an interruption in our work. He is the purpose of it. We are not doing him a favour by serving him. He is doing us a favour by giving us the opportunity to do so.”—Mahatma Gandhi1
The whole point of building software is to satisfy your stakeholders’ needs. Accordingly, if you respect your stakeholders, you should be eager to see them succeed at using your product. This seems obvious. A moment’s thought about how most applications really work, however, should reveal that as a rule, the software industry does not deliver on this simple promise. All too often the time between acquiring software and seeing real value is far too long, the effort ...
Get Outside-in Software Development: A Practical Approach to Building Successful Stakeholder-based Products now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
