Appendix II


The World’s Greatest Troubleshooters

I would like to begin this appendix on troubleshooting by sharing a story from my friend and adventure guide Olaf Malver ( about the world’s greatest troubleshooters, the Eskimos—the Inuit indigenous people of the Arctic.

Eskimos have survived living in the most stressful conditions of almost any peoples. Every day presents them with troubleshooting challenges, whether it is their boat outboard motor’s stopping without a garage in sight or a sudden snowstorm and subfreezing temperatures. They have adapted to surviving and thriving in harsh conditions over thousands of years by following three rules. These rules are surprisingly relevant to surviving and thriving ...

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