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ALIGN Expectations
No matter how unified an organization is, its members may not always share expectations about what it should be doing or how it should go about doing it. L&D professionals may increase the success of their performance improvement work by knowing and thinking through what their clients want to achieve and what they expect will happen once they’ve achieved it. While it’s safe to assume all stakeholders want to solve a problem plaguing performance, they often have different views about the actual problem, and different expectations about what the solution will look and feel like. Until you understand these expectations and ...
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