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Party Marketing by Lennart Grahn, Harold Moe

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Day 6:Take care of your guest,or your customer

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“It's lovely weather this morning so we'll take a little walk around town today too,” said Gus, beaming along with the sun.

“Aren't you ever in a bad mood?” wondered Nick a bit vaguely.

“Of course! Just like everyone else. But, as someone once said, you don't sing in the shower because you're happy, but to become happy. You become what you think and feel. That also makes me function better at work with colleagues and customers.”

Nick let it sink in. He had heard this before…

“I try to be positive, mainly because I like feeling happy. Naturally I also have my dark moments. Anyway, what ...

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