© Copyright IBM Corp. 2004. All rights reserved. 115
Chapter 4. The Druid Financial
Corporation (DFC) Customer
Insight solution
In this chapter, we describe the design and implementation of a Customer Insight
solution at the Druid Financial Corporation using the Patterns for e-business
approach. The emphasis is on Business patterns, Application patterns, Runtime
patterns, and Product Mapping relating to Information Aggregation and Data
Integration.
The topics covered are:
Solution definition process.
Develop a high-level business description.
Develop the Solution Overview Diagram.
Select the Business patterns.
Select the Integration patterns.
Select the Composite patterns.
Select the Application patterns.
Select the Runtime patterns.
Select the Product mappings.
Review guidelines.
Typical CSR scenario.
4
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