Chapter 3. People and Organizations

The key to good information management is not technology. It is the attitude, culture, and behavior of the organization that is using the information. Information technology can only provide the mechanisms to automate the routine aspects of the organization and deliver the right information to the right people when appropriate. It is still up to the individuals receiving the information to use it appropriately.

So how should an organization operate to create an environment that fosters good information management? This chapter covers two pattern groups that focus on the formulation of approach, strategy, and governance for information management and the people involved in the process. These are the INFORMATION ...

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