PC Technician Street Smarts, Updated for the 2009 Exam: A Real World Guide to CompTIA A+ Skills, Second Edition

PC Technician Street Smarts, Updated for the 2009 Exam: A Real World Guide to CompTIA A+ Skills, Second Edition

by James Pyles
Released October 2009
Publisher(s): Sybex
ISBN: 9780470486511

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Book description

An inside look into the life of a PC technician-from everyday tasks to the challenging roadblocks

Gaining hands-on experience is considered the most difficult part of trying to break into the PC technician. Building on the standards set by CompTIA-and endorsed by the IT industry worldwide-this book takes you one step further than what you might simply learn in a classroom and shows you how to actually perform the various tasks you can expect to encounter on the job.

The Street Smarts series is designed to help current or aspiring IT professionals put their certification to work for them. Full of practical, real world scenarios, each book features actual tasks from the field and then offers step-by-step exercises that teach the skills necessary to complete those tasks. Broken down into the various aspects of a PC technician's job, this book provides you with step-by-step guidance for performing some of the most common and some of the most daunting tasks PC technicians face.

  • Includes detailed instructions for performing the everyday tasks and handling the difficult scenarios that a PC technician faces on a daily basis

  • Covers hardware and software installation and maintenance as well as installing and upgrading operating systems, networks, and security systems

  • Provides step-by-step guidance for installing or replacing a power supply or laptop hard drive, upgrading Windows XP to Vista, scanning and removing viruses, and installing printer drivers

Whether you're looking to break into the field of PC technicians, are pursuing your A+ certification, or are seeking some unique guidance to performing real-world tasks, this resource is essential.

Table of contents

  1. Copyright
  2. Dear Reader,
  3. Acknowledgments
  4. About the Author
  5. Introduction
    1. What Is A+ Certification?
    2. Is This Book for You?
    3. How This Book Is Organized
      1. How to Contact the Publisher
      2. How to Contact the Author
    4. The A+ Exam Objectives
      1. A+ Essentials 2009 Exam Objectives
      2. 1.0 Personal Computer Components
        1. 1.1 Categorize storage devices and backup media
        2. 1.2 Explain motherboard components, types and features
        3. 1.3 Classify power supplies types and characteristics
        4. 1.4 Explain the purpose and characteristics of CPUs and their features
        5. 1.5 Explain cooling methods and devices
        6. 1.6 Compare and contrast memory types, characteristics and their purpose
        7. 1.7 Distinguish between the different display devices and their characteristics
        8. 1.8 Install and configure peripherals and input devices
        9. 1.9 Summarize the function and types of adapter cards
        10. 1.10 Install, configure and optimize laptop components and features
        11. 1.11 Install and configure printers
      3. 2.0 Troubleshooting, Repair and Maintenance
        1. 2.1 Given a scenario, explain the troubleshooting theory
        2. 2.2 Given a scenario, explain and interpret common hardware and operating system symptoms and their causes
        3. 2.3 Given a scenario, determine the troubleshooting methods and tools for printers
        4. 2.4 Given a scenario, explain and interpret common laptop issues and determine the appropriate basic troubleshooting method
        5. 2.5 Given a scenario, integrate common preventative maintenance techniques
      4. 3.0 Operating Systems and Software
        1. 3.1 Compare and contrast the different Windows Operating Systems and their features
        2. 3.2 Given a scenario, demonstrate proper use of user interfaces
        3. 3.3 Explain the process and steps to install and configure the Windows OS
        4. 3.4 Explain the basics of boot sequences, methods and startup utilities
      5. 4.0 Networking
        1. 4.1 Summarize the basics of networking fundamentals, including technologies, devices and protocols
        2. 4.2 Categorize network cables and connectors and their implementations
        3. 4.3 Compare and contrast the different network types
      6. 5.0 Security
        1. 5.1 Explain the basic principles of security concepts and technologies
        2. 5.2 Summarize the following security features
      7. 6.0 Operational Procedure
        1. 6.1 Outline the purpose of appropriate safety and environmental procedures and given a scenario apply them
        2. 6.2 Given a scenario, demonstrate the appropriate use of communication skills and professionalism in the workplace
      8. A+ Practical Application 2009 Exam Objectives
      9. 1.0 Hardware
        1. 1.1 Given a scenario, install, configure and maintain personal computer components
        2. 1.2 Given a scenario, detect problems, troubleshoot and repair/replace personal computer components
        3. 1.3 Given a scenario, install, configure, detect problems, troubleshoot and repair/replace laptop components
        4. 1.4 Given a scenario, select and use the following tools
        5. 1.5 Given a scenario, detect and resolve common printer issues
      10. 2.0 Operating Systems
        1. 2.1 Select the appropriate commands and options to troubleshoot and resolve problems
        2. 2.2 Differentiate between Windows Operating System directory structures (Windows 2000, XP and Vista)
        3. 2.3 Given a scenario, select and use system utilities / tools and evaluate the results
        4. 2.4 Evaluate and resolve common issues
      11. 3.0 Networking
        1. 3.1 Troubleshoot client-side connectivity issues using appropriate tools
        2. 3.2 Install and configure a small office home office (SOHO) network
      12. 4.0 Security
        1. 4.1 Given a scenario, prevent, troubleshoot and remove viruses and malware
        2. 4.2 Implement security and troubleshoot common issues
  6. 1. Installing Hardware and Software
    1. 1.1. Task 1.1: Preventing ESD Damage
      1. 1.1.1. Scenario
      2. 1.1.2. Scope of Task
        1. 1.1.2.1. Duration
        2. 1.1.2.2. Setup
        3. 1.1.2.3. Caveat
      3. 1.1.3. Procedure
        1. 1.1.3.1. Equipment Used
        2. 1.1.3.2. Details
          1. 1.1.3.2.1. Taking Steps to Prevent ESD Damage
      4. 1.1.4. Criteria for Completion
    2. 1.2. Task 1.2: Installing RAM
      1. 1.2.1. Scenario
      2. 1.2.2. Scope of Task
        1. 1.2.2.1. Duration
        2. 1.2.2.2. Setup
        3. 1.2.2.3. Caveat
      3. 1.2.3. Procedure
        1. 1.2.3.1. Equipment Used
        2. 1.2.3.2. Details
          1. 1.2.3.2.1. Determining the Correct Type of Memory for a Particular PC
          2. 1.2.3.2.2. Installing a Stick of RAM
      4. 1.2.4. Criteria for Completion
    3. 1.3. Task 1.3: Installing a PCI Card
      1. 1.3.1. Scenario
      2. 1.3.2. Scope of Task
        1. 1.3.2.1. Duration
        2. 1.3.2.2. Setup
        3. 1.3.2.3. Caveat
      3. 1.3.3. Procedure
        1. 1.3.3.1. Equipment Used
        2. 1.3.3.2. Details
          1. 1.3.3.2.1. Installing a PCI Card
      4. 1.3.4. Criteria for Completion
    4. 1.4. Task 1.4: Installing a PCI Express Card
      1. 1.4.1. Scenario
      2. 1.4.2. Scope of Task
        1. 1.4.2.1. Duration
        2. 1.4.2.2. Setup
        3. 1.4.2.3. Caveat
      3. 1.4.3. Procedure
        1. 1.4.3.1. Equipment Used
        2. 1.4.3.2. Details
          1. 1.4.3.2.1. Installing a PCIe Graphics Card
      4. 1.4.4. Criteria for Completion
    5. 1.5. Task 1.5: Installing a CPU
      1. 1.5.1. Scenario
      2. 1.5.2. Scope of Task
        1. 1.5.2.1. Duration
        2. 1.5.2.2. Setup
        3. 1.5.2.3. Caveat
      3. 1.5.3. Procedure
        1. 1.5.3.1. Equipment Used
        2. 1.5.3.2. Details
          1. 1.5.3.2.1. Installing a CPU and Heat-Sink Fan
          2. 1.5.3.2.2. Initially Testing and Configuring the BIOS
      4. 1.5.4. Criteria for Completion
    6. 1.6. Task 1.6: Installing a Power Supply
      1. 1.6.1. Scenario
      2. 1.6.2. Scope of Task
        1. 1.6.2.1. Duration
        2. 1.6.2.2. Setup
        3. 1.6.2.3. Caveat
      3. 1.6.3. Procedure
        1. 1.6.3.1. Equipment Used
        2. 1.6.3.2. Details
          1. 1.6.3.2.1. Removing and Replacing a Power Supply
      4. 1.6.4. Criteria for Completion
    7. 1.7. Task 1.7: Installing an IDE Hard Drive
      1. 1.7.1. Scenario
      2. 1.7.2. Scope of Task
        1. 1.7.2.1. Duration
        2. 1.7.2.2. Setup
        3. 1.7.2.3. Caveat
      3. 1.7.3. Procedure
        1. 1.7.3.1. Equipment Used
        2. 1.7.3.2. Details
          1. 1.7.3.2.1. Installing a Hard Drive
      4. 1.7.4. Criteria for Completion
    8. 1.8. Task 1.8: Installing a SATA Hard Drive
      1. 1.8.1. Scenario
      2. 1.8.2. Scope of Task
        1. 1.8.2.1. Duration
        2. 1.8.2.2. Setup
        3. 1.8.2.3. Caveat
      3. 1.8.3. Procedure
        1. 1.8.3.1. Equipment Used
        2. 1.8.3.2. Details
          1. 1.8.3.2.1. Installing a SATA Hard Drive
      4. 1.8.4. Criteria for Completion
    9. 1.9. Task 1.9: Installing a SCSI Drive
      1. 1.9.1. Scenario
      2. 1.9.2. Scope of Task
        1. 1.9.2.1. Duration
        2. 1.9.2.2. Setup
        3. 1.9.2.3. Caveat
      3. 1.9.3. Procedure
        1. 1.9.3.1. Equipment Used
        2. 1.9.3.2. Details
          1. 1.9.3.2.1. Installing a SCSI Drive
      4. 1.9.4. Criteria for Completion
    10. 1.10. Task 1.10: Installing a CD Drive
      1. 1.10.1. Scenario
      2. 1.10.2. Scope of Task
        1. 1.10.2.1. Duration
        2. 1.10.2.2. Setup
        3. 1.10.2.3. Caveat
      3. 1.10.3. Procedure
        1. 1.10.3.1. Equipment Used
        2. 1.10.3.2. Details
          1. 1.10.3.2.1. Installing a CD Drive
      4. 1.10.4. Criteria for Completion
    11. 1.11. Task 1.11: Installing a DVD Drive
      1. 1.11.1. Scenario
      2. 1.11.2. Scope of Task
        1. 1.11.2.1. Duration
        2. 1.11.2.2. Setup
        3. 1.11.2.3. Caveat
      3. 1.11.3. Procedure
        1. 1.11.3.1. Equipment Used
        2. 1.11.3.2. Details
          1. 1.11.3.2.1. Installing a DVD Drive
      4. 1.11.4. Criteria for Completion
    12. 1.12. Task 1.12: Installing a Motherboard
      1. 1.12.1. Scenario
      2. 1.12.2. Scope of Task
        1. 1.12.2.1. Duration
        2. 1.12.2.2. Setup
        3. 1.12.2.3. Caveat
      3. 1.12.3. Procedure
        1. 1.12.3.1. Equipment Used
        2. 1.12.3.2. Details
          1. 1.12.3.2.1. Installing a Motherboard
      4. 1.12.4. Criteria for Completion
    13. 1.13. Task 1.13: Installing a Video Card
      1. 1.13.1. Scenario
      2. 1.13.2. Scope of Task
        1. 1.13.2.1. Duration
        2. 1.13.2.2. Setup
        3. 1.13.2.3. Caveat
      3. 1.13.3. Procedure
        1. 1.13.3.1. Equipment Used
        2. 1.13.3.2. Details
          1. 1.13.3.2.1. Uninstalling an Old Video Card
          2. 1.13.3.2.2. Installing a Video Card
      4. 1.13.4. Criteria for Completion
    14. 1.14. Task 1.14: Installing a Laptop Keyboard
      1. 1.14.1. Scenario
      2. 1.14.2. Scope of Task
        1. 1.14.2.1. Duration
        2. 1.14.2.2. Setup
        3. 1.14.2.3. Caveat
      3. 1.14.3. Procedure
        1. 1.14.3.1. Equipment Used
        2. 1.14.3.2. Details
          1. 1.14.3.2.1. Replacing a Laptop Keyboard
      4. 1.14.4. Criteria for Completion
    15. 1.15. Task 1.15: Installing SO-DIMM in a Laptop
      1. 1.15.1. Scenario
      2. 1.15.2. Scope of Task
        1. 1.15.2.1. Duration
        2. 1.15.2.2. Setup
        3. 1.15.2.3. Caveat
      3. 1.15.3. Procedure
        1. 1.15.3.1. Equipment Used
        2. 1.15.3.2. Details
          1. 1.15.3.2.1. Installing SO-DIMM in a Laptop
      4. 1.15.4. Criteria for Completion
    16. 1.16. Task 1.16: Installing a Laptop Hard Drive
      1. 1.16.1. Scenario
      2. 1.16.2. Scope of Task
        1. 1.16.2.1. Duration
        2. 1.16.2.2. Setup
        3. 1.16.2.3. Caveat
      3. 1.16.3. Procedure
        1. 1.16.3.1. Equipment Used
        2. 1.16.3.2. Details
          1. 1.16.3.2.1. Replacing a Laptop Hard Drive
      4. 1.16.4. Criteria for Completion
    17. 1.17. Task 1.17: Installing a Laptop Optical Drive
      1. 1.17.1. Scenario
      2. 1.17.2. Scope of Task
        1. 1.17.2.1. Duration
        2. 1.17.2.2. Setup
        3. 1.17.2.3. Caveat
      3. 1.17.3. Procedure
        1. 1.17.3.1. Equipment Used
        2. 1.17.3.2. Details
          1. 1.17.3.2.1. Replacing a Laptop Optical Drive
      4. 1.17.4. Criteria for Completion
    18. 1.18. Task 1.18: Installing a Docking Station
      1. 1.18.1. Scenario
      2. 1.18.2. Scope of Task
        1. 1.18.2.1. Duration
        2. 1.18.2.2. Setup
        3. 1.18.2.3. Caveat
      3. 1.18.3. Procedure
        1. 1.18.3.1. Equipment Used
        2. 1.18.3.2. Details
          1. 1.18.3.2.1. Installing a Docking Station
      4. 1.18.4. Criteria for Completion
    19. 1.19. Task 1.19: Installing a KVM Switch
      1. 1.19.1. Scenario
      2. 1.19.2. Scope of Task
        1. 1.19.2.1. Duration
        2. 1.19.2.2. Setup
        3. 1.19.2.3. Caveat
      3. 1.19.3. Procedure
        1. 1.19.3.1. Equipment Used
        2. 1.19.3.2. Details
          1. 1.19.3.2.1. Installing a Two-Port KVM Switch
      4. 1.19.4. Criteria for Completion
    20. 1.20. Task 1.20: Installing a Complete Workstation from the Box
      1. 1.20.1. Scenario
      2. 1.20.2. Scope of Task
        1. 1.20.2.1. Duration
        2. 1.20.2.2. Setup
        3. 1.20.2.3. Caveat
      3. 1.20.3. Procedure
        1. 1.20.3.1. Equipment Used
        2. 1.20.3.2. Details
          1. 1.20.3.2.1. Preparing to Roll Out the First Computer
          2. 1.20.3.2.2. Rolling Out the First Computer
          3. 1.20.3.2.3. Completing the Rollout
      4. 1.20.4. Criteria for Completion
    21. 1.21. Task 1.21: Installing Drivers from a Disc
      1. 1.21.1. Scenario
      2. 1.21.2. Scope of Task
        1. 1.21.2.1. Duration
        2. 1.21.2.2. Setup
        3. 1.21.2.3. Caveat
      3. 1.21.3. Procedure
        1. 1.21.3.1. Equipment Used
        2. 1.21.3.2. Details
          1. 1.21.3.2.1. Installing Device Drivers from a Disc
      4. 1.21.4. Criteria for Completion
    22. 1.22. Task 1.22: Installing Drivers from the Internet
      1. 1.22.1. Scenario
      2. 1.22.2. Scope of Task
        1. 1.22.2.1. Duration
        2. 1.22.2.2. Setup
        3. 1.22.2.3. Caveat
      3. 1.22.3. Procedure
        1. 1.22.3.1. Equipment Used
        2. 1.22.3.2. Details
          1. 1.22.3.2.1. Downloading and Installing Device Drivers
      4. 1.22.4. Criteria for Completion
    23. 1.23. Task 1.23: Reformatting a Hard Drive
      1. 1.23.1. Scenario
      2. 1.23.2. Scope of Task
        1. 1.23.2.1. Duration
        2. 1.23.2.2. Setup
        3. 1.23.2.3. Caveat
      3. 1.23.3. Procedure
        1. 1.23.3.1. Equipment Used
        2. 1.23.3.2. Details
          1. 1.23.3.2.1. Changing the Boot Order of a Computer
          2. 1.23.3.2.2. Reformatting a Hard Disk
      4. 1.23.4. Criteria for Completion
    24. 1.24. Task 1.24: Installing Windows XP Professional as a Fresh Install
      1. 1.24.1. Scenario
      2. 1.24.2. Scope of Task
        1. 1.24.2.1. Duration
        2. 1.24.2.2. Setup
        3. 1.24.2.3. Caveat
      3. 1.24.3. Procedure
        1. 1.24.3.1. Equipment Used
        2. 1.24.3.2. Details
          1. 1.24.3.2.1. Reinstalling Windows XP
      4. 1.24.4. Criteria for Completion
    25. 1.25. Task 1.25: Installing Windows Vista as a Fresh Install
      1. 1.25.1. Scenario
      2. 1.25.2. Scope of Task
        1. 1.25.2.1. Duration
        2. 1.25.2.2. Setup
        3. 1.25.2.3. Caveat
      3. 1.25.3. Procedure
        1. 1.25.3.1. Equipment Used
        2. 1.25.3.2. Details
          1. 1.25.3.2.1. Reinstalling Windows Vista
      4. 1.25.4. Criteria for Completion
    26. 1.26. Task 1.26: Uninstalling Software
      1. 1.26.1. Scenario
      2. 1.26.2. Scope of Task
        1. 1.26.2.1. Duration
        2. 1.26.2.2. Setup
        3. 1.26.2.3. Caveat
      3. 1.26.3. Procedure
        1. 1.26.3.1. Equipment Used
        2. 1.26.3.2. Details
          1. 1.26.3.2.1. Uninstalling a Program
      4. 1.26.4. Criteria for Completion
    27. 1.27. Task 1.27: Installing Microsoft Applications
      1. 1.27.1. Scenario
      2. 1.27.2. Scope of Task
        1. 1.27.2.1. Duration
        2. 1.27.2.2. Setup
        3. 1.27.2.3. Caveat
      3. 1.27.3. Procedure
        1. 1.27.3.1. Equipment Used
        2. 1.27.3.2. Details
          1. 1.27.3.2.1. Installing a Microsoft Application
      4. 1.27.4. Criteria for Completion
    28. 1.28. Task 1.28: Installing Non-Microsoft Applications
      1. 1.28.1. Scenario
      2. 1.28.2. Scope of Task
        1. 1.28.2.1. Duration
        2. 1.28.2.2. Setup
        3. 1.28.2.3. Caveat
      3. 1.28.3. Procedure
        1. 1.28.3.1. Equipment Used
        2. 1.28.3.2. Details
          1. 1.28.3.2.1. Installing a Non-Microsoft Application
      4. 1.28.4. Criteria for Completion
    29. 1.29. Task 1.29: Upgrading Windows 2000 to Windows XP
      1. 1.29.1. Scenario
      2. 1.29.2. Scope of Task
        1. 1.29.2.1. Duration
        2. 1.29.2.2. Setup
        3. 1.29.2.3. Caveat
      3. 1.29.3. Procedure
        1. 1.29.3.1. Equipment Used
        2. 1.29.3.2. Details
          1. 1.29.3.2.1. Upgrading a Windows 2000 Computer to Windows XP
      4. 1.29.4. Criteria for Completion
    30. 1.30. Task 1.30: Upgrading from Windows XP to Windows Vista
      1. 1.30.1. Scenario
      2. 1.30.2. Scope of Task
        1. 1.30.2.1. Duration
        2. 1.30.2.2. Setup
        3. 1.30.2.3. Caveat
      3. 1.30.3. Procedure
        1. 1.30.3.1. Equipment Used
        2. 1.30.3.2. Details
          1. 1.30.3.2.1. Upgrading a Windows XP Computer to Windows Vista
      4. 1.30.4. Criteria for Completion
    31. 1.31. Task 1.31: Using Restore Points in Windows XP
      1. 1.31.1. Scenario
      2. 1.31.2. Scope of Task
        1. 1.31.2.1. Duration
        2. 1.31.2.2. Setup
        3. 1.31.2.3. Caveat
      3. 1.31.3. Procedure
        1. 1.31.3.1. Equipment Used
        2. 1.31.3.2. Details
          1. 1.31.3.2.1. Using the Restore Point System on Windows XP
      4. 1.31.4. Criteria for Completion
    32. 1.32. Task 1.32: Shutting Down Programs
      1. 1.32.1. Scenario
      2. 1.32.2. Scope of Task
        1. 1.32.2.1. Duration
        2. 1.32.2.2. Setup
        3. 1.32.2.3. Caveat
      3. 1.32.3. Procedure
        1. 1.32.3.1. Equipment Used
        2. 1.32.3.2. Details
          1. 1.32.3.2.1. Shutting Down a Process in Windows XP
      4. 1.32.4. Criteria for Completion
    33. 1.33. Task 1.33: Tweaking Windows XP
      1. 1.33.1. Scenario
      2. 1.33.2. Scope of Task
        1. 1.33.2.1. Duration
        2. 1.33.2.2. Setup
        3. 1.33.2.3. Caveat
      3. 1.33.3. Procedure
        1. 1.33.3.1. Equipment Used
        2. 1.33.3.2. Details
          1. 1.33.3.2.1. Free System Resources
      4. 1.33.4. Criteria for Completion
    34. 1.34. Task 1.34: Installing a Local Printer
      1. 1.34.1. Scenario
        1. 1.34.1.1. Duration
        2. 1.34.1.2. Setup
        3. 1.34.1.3. Caveat
      2. 1.34.2. Procedure
        1. 1.34.2.1. Equipment Used
        2. 1.34.2.2. Details
          1. 1.34.2.2.1. Installing a Local Printer
      3. 1.34.3. Criteria for Completion
    35. 1.35. Task 1.35: Installing Printer Drivers
      1. 1.35.1. Scenario
        1. 1.35.1.1. Duration
        2. 1.35.1.2. Setup
        3. 1.35.1.3. Caveat
      2. 1.35.2. Procedure
        1. 1.35.2.1. Equipment Used
        2. 1.35.2.2. Details
          1. 1.35.2.2.1. Installing Printer Drivers
      3. 1.35.3. Criteria for Completion
    36. 1.36. Task 1.36: Installing a Bluetooth Device in Windows Vista
      1. 1.36.1. Scenario
        1. 1.36.1.1. Duration
        2. 1.36.1.2. Setup
        3. 1.36.1.3. Caveat
      2. 1.36.2. Procedure
        1. 1.36.2.1. Equipment Used
        2. 1.36.2.2. Details
          1. 1.36.2.2.1. Installing a Bluetooth Device
      3. 1.36.3. Criteria for Completion
  7. 2. Maintaining and Documenting Computer Systems
    1. 2.1. Task 2.1: Identifying a Motherboard
      1. 2.1.1. Scenario
      2. 2.1.2. Scope of Task
        1. 2.1.2.1. Duration
        2. 2.1.2.2. Setup
        3. 2.1.2.3. Caveat
      3. 2.1.3. Procedure
        1. 2.1.3.1. Equipment Used
        2. 2.1.3.2. Details
          1. 2.1.3.2.1. Using the Internet to Find, Download, and Install a System-Querying Utility
      4. 2.1.4. Criteria for Completion
    2. 2.2. Task 2.2: Identifying a Power Supply
      1. 2.2.1. Scenario
      2. 2.2.2. Scope of Task
        1. 2.2.2.1. Duration
        2. 2.2.2.2. Setup
        3. 2.2.2.3. Caveat
      3. 2.2.3. Procedure
        1. 2.2.3.1. Equipment Used
        2. 2.2.3.2. Details
          1. 2.2.3.2.1. Locating the Correct Power Supply for your PC
      4. 2.2.4. Criteria for Completion
    3. 2.3. Task 2.3: Testing and Replacing a Power Supply
      1. 2.3.1. Scenario
      2. 2.3.2. Scope of Task
        1. 2.3.2.1. Duration
        2. 2.3.2.2. Setup
        3. 2.3.2.3. Caveat
      3. 2.3.3. Procedure
        1. 2.3.3.1. Equipment Used
        2. 2.3.3.2. Details
          1. 2.3.3.2.1. Testing and Replacing a Power Supply
      4. 2.3.4. Criteria for Completion
    4. 2.4. Task 2.4: Managing a Swap File
      1. 2.4.1. Scenario
      2. 2.4.2. Scope of Task
        1. 2.4.2.1. Duration
        2. 2.4.2.2. Setup
        3. 2.4.2.3. Caveat
      3. 2.4.3. Procedure
        1. 2.4.3.1. Equipment Used
        2. 2.4.3.2. Details
          1. 2.4.3.2.1. Changing the Size of a Swap File
      4. 2.4.4. Criteria for Completion
    5. 2.5. Task 2.5: Imaging a Disk
      1. 2.5.1. Scenario
      2. 2.5.2. Scope of Task
        1. 2.5.2.1. Duration
        2. 2.5.2.2. Setup
        3. 2.5.2.3. Caveat
      3. 2.5.3. Procedure
        1. 2.5.3.1. Equipment Used
        2. 2.5.3.2. Details
          1. 2.5.3.2.1. Creating and Verifying a Disk Image
      4. 2.5.4. Criteria for Completion
    6. 2.6. Task 2.6: Searching for Drivers
      1. 2.6.1. Scenario
      2. 2.6.2. Scope of Task
        1. 2.6.2.1. Duration
        2. 2.6.2.2. Setup
        3. 2.6.2.3. Caveat
      3. 2.6.3. Procedure
        1. 2.6.3.1. Equipment Used
        2. 2.6.3.2. Details
          1. 2.6.3.2.1. Searching for the Device Drivers for an Older Device
      4. 2.6.4. Criteria for Completion
    7. 2.7. Task 2.7: Searching for Windows Vista Drivers
      1. 2.7.1. Scenario
      2. 2.7.2. Scope of Task
        1. 2.7.2.1. Duration
        2. 2.7.2.2. Setup
        3. 2.7.2.3. Caveat
      3. 2.7.3. Procedure
        1. 2.7.3.1. Equipment Used
        2. 2.7.3.2. Details
          1. 2.7.3.2.1. Locating Device Drivers for a Windows Vista PC
      4. 2.7.4. Criteria for Completion
    8. 2.8. Task 2.8: Listing All of the Drivers Installed on a Windows Vista PC
      1. 2.8.1. Scenario
      2. 2.8.2. Scope of Task
        1. 2.8.2.1. Duration
        2. 2.8.2.2. Setup
        3. 2.8.2.3. Caveat
      3. 2.8.3. Procedure
        1. 2.8.3.1. Equipment Used
        2. 2.8.3.2. Details
          1. 2.8.3.2.1. Listing All of the Drivers on a Windows Vista Computer
      4. 2.8.4. Criteria for Completion
    9. 2.9. Task 2.9: Cleaning Dust Bunnies out of Computers
      1. 2.9.1. Scenario
      2. 2.9.2. Scope of Task
        1. 2.9.2.1. Duration
        2. 2.9.2.2. Setup
        3. 2.9.2.3. Caveat
      3. 2.9.3. Procedure
        1. 2.9.3.1. Equipment Used
        2. 2.9.3.2. Details
          1. 2.9.3.2.1. Cleaning Out the Inside of a Computer
      4. 2.9.4. Criteria for Completion
    10. 2.10. Task 2.10: Cleaning Out Fans
      1. 2.10.1. Scenario
      2. 2.10.2. Scope of Task
        1. 2.10.2.1. Duration
        2. 2.10.2.2. Setup
        3. 2.10.2.3. Caveat
      3. 2.10.3. Procedure
        1. 2.10.3.1. Equipment Used
        2. 2.10.3.2. Details
          1. 2.10.3.2.1. Cleaning the Computer Fans Using Compressed Air and Brushes
      4. 2.10.4. Criteria for Completion
    11. 2.11. Task 2.11: Oiling Fans
      1. 2.11.1. Scenario
      2. 2.11.2. Scope of Task
        1. 2.11.2.1. Duration
        2. 2.11.2.2. Setup
        3. 2.11.2.3. Caveat
      3. 2.11.3. Procedure
        1. 2.11.3.1. Equipment Used
        2. 2.11.3.2. Details
          1. 2.11.3.2.1. Oiling a Power-Supply Fan
      4. 2.11.4. Criteria for Completion
    12. 2.12. Task 2.12: Cleaning and Degaussing CRT Monitors
      1. 2.12.1. Scenario
      2. 2.12.2. Scope of Task
        1. 2.12.2.1. Duration
        2. 2.12.2.2. Setup
        3. 2.12.2.3. Caveat
      3. 2.12.3. Procedure
        1. 2.12.3.1. Equipment Used
        2. 2.12.3.2. Details
          1. 2.12.3.2.1. Cleaning and Degaussing a Monitor
      4. 2.12.4. Criteria for Completion
    13. 2.13. Task 2.13: Cleaning Keyboards, Mice, and PCs
      1. 2.13.1. Scenario
      2. 2.13.2. Scope of Task
        1. 2.13.2.1. Duration
        2. 2.13.2.2. Setup
        3. 2.13.2.3. Caveat
      3. 2.13.3. Procedure
        1. 2.13.3.1. Equipment Used
        2. 2.13.3.2. Details
          1. 2.13.3.2.1. Cleaning a Keyboard, Mouse, and Computer Case
      4. 2.13.4. Criteria for Completion
    14. 2.14. Task 2.14: Defragging a Hard Drive
      1. 2.14.1. Scenario
      2. 2.14.2. Scope of Task
        1. 2.14.2.1. Duration
        2. 2.14.2.2. Setup
        3. 2.14.2.3. Caveat
      3. 2.14.3. Procedure
        1. 2.14.3.1. Equipment Used
        2. 2.14.3.2. Details
          1. 2.14.3.2.1. Performing a Disk Defrag on a Windows Computer
      4. 2.14.4. Criteria for Completion
    15. 2.15. Task 2.15: Scheduling Automatic Defragging in Windows Vista
      1. 2.15.1. Scenario
      2. 2.15.2. Scope of Task
        1. 2.15.2.1. Duration
        2. 2.15.2.2. Setup
        3. 2.15.2.3. Caveat
      3. 2.15.3. Procedure
        1. 2.15.3.1. Equipment Used
        2. 2.15.3.2. Details
          1. 2.15.3.2.1. Scheduling the Windows Vista Defragmentation Tool to Run Automatically
      4. 2.15.4. Criteria for Completion
    16. 2.16. Task 2.16: Defragmenting a Single File
      1. 2.16.1. Scenario
      2. 2.16.2. Scope of Task
        1. 2.16.2.1. Duration
        2. 2.16.2.2. Setup
        3. 2.16.2.3. Caveat
      3. 2.16.3. Procedure
        1. 2.16.3.1. Equipment Used
        2. 2.16.3.2. Details
          1. 2.16.3.2.1. Using Contig to Defragment a Single File on a Windows Vista Computer
      4. 2.16.4. Criteria for Completion
    17. 2.17. Task 2.17: Upgrading a Graphics Card
      1. 2.17.1. Scenario
      2. 2.17.2. Scope of Task
        1. 2.17.2.1. Duration
        2. 2.17.2.2. Setup
        3. 2.17.2.3. Caveat
      3. 2.17.3. Procedure
        1. 2.17.3.1. Equipment Used
        2. 2.17.3.2. Details
          1. 2.17.3.2.1. Upgrading a PCIe x16 Graphics Card in a Computer
      4. 2.17.4. Criteria for Completion
    18. 2.18. Task 2.18: Checking and Reseating RAM
      1. 2.18.1. Scenario
      2. 2.18.2. Scope of Task
        1. 2.18.2.1. Duration
        2. 2.18.2.2. Setup
        3. 2.18.2.3. Caveat
      3. 2.18.3. Procedure
        1. 2.18.3.1. Equipment Used
        2. 2.18.3.2. Details
          1. 2.18.3.2.1. Checking and Reseating a Stick of RAM
      4. 2.18.4. Criteria for Completion
    19. 2.19. Task 2.19: Checking and Reseating PCI and PCI Express Cards
      1. 2.19.1. Scenario
      2. 2.19.2. Scope of Task
        1. 2.19.2.1. Duration
        2. 2.19.2.2. Setup
        3. 2.19.2.3. Caveat
      3. 2.19.3. Procedure
        1. 2.19.3.1. Equipment Used
        2. 2.19.3.2. Details
          1. 2.19.3.2.1. Checking and Reseating a PCI Expansion Card
      4. 2.19.4. Criteria for Completion
    20. 2.20. Task 2.20: Checking Internal Connectors
      1. 2.20.1. Scenario
      2. 2.20.2. Scope of Task
        1. 2.20.2.1. Duration
        2. 2.20.2.2. Setup
        3. 2.20.2.3. Caveat
      3. 2.20.3. Procedure
        1. 2.20.3.1. Equipment Used
        2. 2.20.3.2. Details
          1. 2.20.3.2.1. Checking Internal Connectors
      4. 2.20.4. Criteria for Completion
    21. 2.21. Task 2.21: Speeding Up Windows 2000 Professional
      1. 2.21.1. Scenario
      2. 2.21.2. Scope of Task
        1. 2.21.2.1. Duration
        2. 2.21.2.2. Setup
        3. 2.21.2.3. Caveat
      3. 2.21.3. Procedure
        1. 2.21.3.1. Equipment Used
        2. 2.21.3.2. Details
          1. 2.21.3.2.1. Disabling Services to Improve Computer Performance
      4. 2.21.4. Criteria for Completion
    22. 2.22. Task 2.22: Flashing the BIOS
      1. 2.22.1. Scenario
      2. 2.22.2. Scope of Task
        1. 2.22.2.1. Duration
        2. 2.22.2.2. Setup
        3. 2.22.2.3. Caveat
      3. 2.22.3. Procedure
        1. 2.22.3.1. Equipment Used
        2. 2.22.3.2. Details
          1. 2.22.3.2.1. Downloading a BIOS Upgrade and Flashing the BIOS
      4. 2.22.4. Criteria for Completion
    23. 2.23. Task 2.23: Changing the CMOS Battery to Correct a Slow PC Clock
      1. 2.23.1. Scenario
      2. 2.23.2. Scope of Task
        1. 2.23.2.1. Duration
        2. 2.23.2.2. Setup
        3. 2.23.2.3. Caveat
      3. 2.23.3. Procedure
        1. 2.23.3.1. Equipment Used
        2. 2.23.3.2. Details
          1. 2.23.3.2.1. Replacing a CMOS Battery
      4. 2.23.4. Criteria for Completion
    24. 2.24. Task 2.24: Resetting Passwords
      1. 2.24.1. Scenario
      2. 2.24.2. Scope of Task
        1. 2.24.2.1. Duration
        2. 2.24.2.2. Setup
        3. 2.24.2.3. Caveat
      3. 2.24.3. Procedure
        1. 2.24.3.1. Equipment Used
        2. 2.24.3.2. Details
          1. 2.24.3.2.1. Resetting a Domain User's Password
      4. 2.24.4. Criteria for Completion
    25. 2.25. Task 2.25: Creating a New Local User in Windows Vista
      1. 2.25.1. Scenario
      2. 2.25.2. Scope of Task
        1. 2.25.2.1. Duration
        2. 2.25.2.2. Setup
        3. 2.25.2.3. Caveat
      3. 2.25.3. Procedure
        1. 2.25.3.1. Equipment Used
        2. 2.25.3.2. Details
          1. 2.25.3.2.1. Creating a Nonadministrative User Account on a Windows Vista Computer
      4. 2.25.4. Criteria for Completion
    26. 2.26. Task 2.26: Testing Ports with an Online Scanner
      1. 2.26.1. Scenario
      2. 2.26.2. Scope of Task
        1. 2.26.2.1. Duration
        2. 2.26.2.2. Setup
        3. 2.26.2.3. Caveat
      3. 2.26.3. Procedure
        1. 2.26.3.1. Equipment Used
        2. 2.26.3.2. Details
          1. 2.26.3.2.1. Locating and Using an Online Port Scanner
      4. 2.26.4. Criteria for Completion
    27. 2.27. Task 2.27: Changing Printer Toner
      1. 2.27.1. Scenario
      2. 2.27.2. Scope of Task
        1. 2.27.2.1. Duration
        2. 2.27.2.2. Setup
        3. 2.27.2.3. Caveat
      3. 2.27.3. Procedure
        1. 2.27.3.1. Equipment Used
        2. 2.27.3.2. Details
          1. 2.27.3.2.1. Changing a Printer's Toner Cartridge
      4. 2.27.4. Criteria for Completion
    28. 2.28. Task 2.28: Scanning a Document Using Windows Vista
      1. 2.28.1. Scenario
      2. 2.28.2. Scope of Task
        1. 2.28.2.1. Duration
        2. 2.28.2.2. Setup
        3. 2.28.2.3. Caveat
      3. 2.28.3. Procedure
        1. 2.28.3.1. Equipment Used
        2. 2.28.3.2. Details
          1. 2.28.3.2.1. Scanning a Document from an HP All-in-One Device Using Windows Vista
      4. 2.28.4. Criteria for Completion
    29. 2.29. Task 2.29: Managing Windows Startup and Recovery Behavior
      1. 2.29.1. Scenario
      2. 2.29.2. Scope of Task
        1. 2.29.2.1. Duration
        2. 2.29.2.2. Setup
        3. 2.29.2.3. Caveat
      3. 2.29.3. Procedure
        1. 2.29.3.1. Equipment Used
        2. 2.29.3.2. Details
          1. 2.29.3.2.1. Disabling Automatic Reboot Under Startup and Recovery
      4. 2.29.4. Criteria for Completion
    30. 2.30. Task 2.30: Performing Asset Management of PCs
      1. 2.30.1. Scenario
      2. 2.30.2. Scope of Task
        1. 2.30.2.1. Duration
        2. 2.30.2.2. Setup
        3. 2.30.2.3. Caveat
      3. 2.30.3. Procedure
        1. 2.30.3.1. Equipment Used
        2. 2.30.3.2. Details
          1. 2.30.3.2.1. Conducting Asset Management
      4. 2.30.4. Criteria for Completion
    31. 2.31. Task 2.31: Performing Asset Management on Inventory
      1. 2.31.1. Scenario
      2. 2.31.2. Scope of Task
        1. 2.31.2.1. Duration
        2. 2.31.2.2. Setup
        3. 2.31.2.3. Caveat
      3. 2.31.3. Procedure
        1. 2.31.3.1. Equipment Used
        2. 2.31.3.2. Details
          1. 2.31.3.2.1. Performing an Equipment Inventory
      4. 2.31.4. Criteria for Completion
    32. 2.32. Task 2.32: Performing Asset Management of a PC's Hardware
      1. 2.32.1. Scenario
      2. 2.32.2. Scope of Task
        1. 2.32.2.1. Duration
        2. 2.32.2.2. Setup
        3. 2.32.2.3. Caveat
      3. 2.32.3. Procedure
        1. 2.32.3.1. Equipment Used
        2. 2.32.3.2. Details
          1. 2.32.3.2.1. Performing an Inventory of a Computer's Hardware
      4. 2.32.4. Criteria for Completion
    33. 2.33. Task 2.33: Performing Asset Management on a PC's Software
      1. 2.33.1. Scenario
      2. 2.33.2. Scope of Task
        1. 2.33.2.1. Duration
        2. 2.33.2.2. Setup
        3. 2.33.2.3. Caveat
      3. 2.33.3. Procedure
        1. 2.33.3.1. Equipment Used
        2. 2.33.3.2. Details
          1. 2.33.3.2.1. Accessing and Recording a List of Software Applications
      4. 2.33.4. Criteria for Completion
    34. 2.34. Task 2.34: Tracking Work Done on a PC
      1. 2.34.1. Scenario
      2. 2.34.2. Scope of Task
        1. 2.34.2.1. Duration
        2. 2.34.2.2. Setup
        3. 2.34.2.3. Caveat
      3. 2.34.3. Procedure
        1. 2.34.3.1. Equipment Used
        2. 2.34.3.2. Details
          1. 2.34.3.2.1. Documenting Work Performed on a PC
      4. 2.34.4. Criteria for Completion
  8. 3. Networking Computer Systems
    1. 3.1. Task 3.1: Mapping Drives
      1. 3.1.1. Scenario
      2. 3.1.2. Scope of Task
        1. 3.1.2.1. Duration
        2. 3.1.2.2. Setup
        3. 3.1.2.3. Caveat
      3. 3.1.3. Procedure
        1. 3.1.3.1. Equipment Used
        2. 3.1.3.2. Details
          1. 3.1.3.2.1. Mapping a Network Drive
      4. 3.1.4. Criteria for Completion
    2. 3.2. Task 3.2: Creating File Shares
      1. 3.2.1. Scenario
      2. 3.2.2. Scope of Task
        1. 3.2.2.1. Duration
        2. 3.2.2.2. Setup
        3. 3.2.2.3. Caveat
      3. 3.2.3. Procedure
        1. 3.2.3.1. Equipment Used
        2. 3.2.3.2. Details
          1. 3.2.3.2.1. Creating a File Share
      4. 3.2.4. Criteria for Completion
    3. 3.3. Task 3.3: Configuring PCs to Use Dynamic Addressing
      1. 3.3.1. Scenario
      2. 3.3.2. Scope of Task
        1. 3.3.2.1. Duration
        2. 3.3.2.2. Setup
        3. 3.3.2.3. Caveat
      3. 3.3.3. Procedure
        1. 3.3.3.1. Equipment Used
        2. 3.3.3.2. Details
          1. 3.3.3.2.1. Configuring a Computer to Accept Dynamic Addressing
      4. 3.3.4. Criteria for Completion
    4. 3.4. Task 3.4: Renewing a Dynamic Address Assignment
      1. 3.4.1. Scenario
      2. 3.4.2. Scope of Task
        1. 3.4.2.1. Duration
        2. 3.4.2.2. Setup
        3. 3.4.2.3. Caveat
      3. 3.4.3. Procedure
        1. 3.4.3.1. Equipment Used
        2. 3.4.3.2. Details
      4. 3.4.4. Criteria for Completion
    5. 3.5. Task 3.5: Installing a Network Printer
      1. 3.5.1. Scenario
      2. 3.5.2. Scope of Task
        1. 3.5.2.1. Duration
        2. 3.5.2.2. Setup
        3. 3.5.2.3. Caveat
      3. 3.5.3. Procedure
        1. 3.5.3.1. Equipment Used
        2. 3.5.3.2. Details
          1. 3.5.3.2.1. Installing a Network Printer
      4. 3.5.4. Criteria for Completion
    6. 3.6. Task 3.6: Making a Straight-Through Cable
      1. 3.6.1. Scenario
      2. 3.6.2. Scope of Task
        1. 3.6.2.1. Duration
        2. 3.6.2.2. Setup
        3. 3.6.2.3. Caveat
      3. 3.6.3. Procedure
        1. 3.6.3.1. Equipment Used
        2. 3.6.3.2. Details
          1. 3.6.3.2.1. Constructing a Straight-Through Patch Cable
      4. 3.6.4. Criteria for Completion
    7. 3.7. Task 3.7: Making a Crossover Cable
      1. 3.7.1. Scenario
      2. 3.7.2. Scope of Task
        1. 3.7.2.1. Duration
        2. 3.7.2.2. Setup
        3. 3.7.2.3. Caveat
      3. 3.7.3. Procedure
        1. 3.7.3.1. Equipment Used
        2. 3.7.3.2. Details
          1. 3.7.3.2.1. Constructing a Crossover Cable
      4. 3.7.4. Criteria for Completion
    8. 3.8. Task 3.8: Testing Network Cables
      1. 3.8.1. Scenario
      2. 3.8.2. Scope of Task
        1. 3.8.2.1. Duration
        2. 3.8.2.2. Setup
        3. 3.8.2.3. Caveat
      3. 3.8.3. Procedure
        1. 3.8.3.1. Equipment Used
        2. 3.8.3.2. Details
          1. 3.8.3.2.1. Using a Cable Tester to Test the Straight-Through Cable
      4. 3.8.4. Criteria for Completion
    9. 3.9. Task 3.9: Setting Up a Mail Account
      1. 3.9.1. Scenario
      2. 3.9.2. Scope of Task
        1. 3.9.2.1. Duration
        2. 3.9.2.2. Setup
        3. 3.9.2.3. Caveat
      3. 3.9.3. Procedure
        1. 3.9.3.1. Equipment Used
        2. 3.9.3.2. Details
          1. 3.9.3.2.1. Creating a User Email Account in Outlook for an Exchange Server
      4. 3.9.4. Criteria for Completion
    10. 3.10. Task 3.10: Joining a Computer to a Domain
      1. 3.10.1. Scenario
      2. 3.10.2. Scope of Task
        1. 3.10.2.1. Duration
        2. 3.10.2.2. Setup
        3. 3.10.2.3. Caveat
      3. 3.10.3. Procedure
        1. 3.10.3.1. Equipment Used
        2. 3.10.3.2. Details
          1. 3.10.3.2.1. Joining a Computer to a Domain
      4. 3.10.4. Criteria for Completion
    11. 3.11. Task 3.11: Creating a User in Active Directory
      1. 3.11.1. Scenario
      2. 3.11.2. Scope of Task
        1. 3.11.2.1. Duration
        2. 3.11.2.2. Setup
        3. 3.11.2.3. Caveat
      3. 3.11.3. Procedure
        1. 3.11.3.1. Equipment Used
        2. 3.11.3.2. Details
          1. 3.11.3.2.1. Accessing Active Directory Users and Computers to Add a User
      4. 3.11.4. Criteria for Completion
    12. 3.12. Task 3.12: Mapping Network Cables
      1. 3.12.1. Scenario
      2. 3.12.2. Scope of Task
        1. 3.12.2.1. Duration
        2. 3.12.2.2. Setup
        3. 3.12.2.3. Caveat
      3. 3.12.3. Procedure
        1. 3.12.3.1. Equipment Used
        2. 3.12.3.2. Details
          1. 3.12.3.2.1. Tracing and Documenting a Network-Cable Scheme
      4. 3.12.4. Criteria for Completion
    13. 3.13. Task 3.13: Setting Up a Local User ID
      1. 3.13.1. Scenario
      2. 3.13.2. Scope of Task
        1. 3.13.2.1. Duration
        2. 3.13.2.2. Setup
        3. 3.13.2.3. Caveat
      3. 3.13.3. Procedure
        1. 3.13.3.1. Equipment Used
        2. 3.13.3.2. Details
          1. 3.13.3.2.1. Creating a Local User ID Account
      4. 3.13.4. Criteria for Completion
    14. 3.14. Task 3.14: Adding a Network Peripheral-Port Device to a PC
      1. 3.14.1. Scenario
      2. 3.14.2. Scope of Task
        1. 3.14.2.1. Duration
        2. 3.14.2.2. Setup
        3. 3.14.2.3. Caveat
      3. 3.14.3. Procedure
        1. 3.14.3.1. Equipment Used
        2. 3.14.3.2. Details
          1. 3.14.3.2.1. Installing and Testing a Multiport Network PCI Card
      4. 3.14.4. Criteria for Completion
    15. 3.15. Task 3.15: Setting Up VPN on a PC
      1. 3.15.1. Scenario
      2. 3.15.2. Scope of Task
        1. 3.15.2.1. Duration
        2. 3.15.2.2. Setup
        3. 3.15.2.3. Caveat
      3. 3.15.3. Procedure
        1. 3.15.3.1. Equipment Used
        2. 3.15.3.2. Details
          1. 3.15.3.2.1. Configuring a Windows XP Professional Computer to Use VPN
      4. 3.15.4. Criteria for Completion
    16. 3.16. Task 3.16: Setting Up Dial-Up Networking
      1. 3.16.1. Scenario
      2. 3.16.2. Scope of Task
        1. 3.16.2.1. Duration
        2. 3.16.2.2. Setup
        3. 3.16.2.3. Caveat
      3. 3.16.3. Procedure
        1. 3.16.3.1. Equipment Used
        2. 3.16.3.2. Details
          1. 3.16.3.2.1. Establishing a Redundant Connection Using Dial-Up Routing
      4. 3.16.4. Criteria for Completion
    17. 3.17. Task 3.17: Connecting a PC to a Network Printer
      1. 3.17.1. Scenario
      2. 3.17.2. Scope of Task
        1. 3.17.2.1. Duration
        2. 3.17.2.2. Setup
        3. 3.17.2.3. Caveat
      3. 3.17.3. Procedure
        1. 3.17.3.1. Equipment Used
        2. 3.17.3.2. Details
          1. 3.17.3.2.1. Connecting a Computer to a Network Printer
      4. 3.17.4. Criteria for Completion
    18. 3.18. Task 3.18: Managing Windows Vista Outbound Firewall Settings
      1. 3.18.1. Scenario
      2. 3.18.2. Scope of Task
        1. 3.18.2.1. Duration
        2. 3.18.2.2. Setup
        3. 3.18.2.3. Caveat
      3. 3.18.3. Procedure
        1. 3.18.3.1. Equipment Used
        2. 3.18.3.2. Details
          1. 3.18.3.2.1. Configuring the Outbound Filter for the Windows Vista Firewall
      4. 3.18.4. Criteria for Completion
    19. 3.19. Task 3.19: Monitoring Network Activity with the Windows Vista Firewall
      1. 3.19.1. Scenario
      2. 3.19.2. Scope of Task
        1. 3.19.2.1. Duration
        2. 3.19.2.2. Setup
        3. 3.19.2.3. Caveat
      3. 3.19.3. Procedure
        1. 3.19.3.1. Equipment Used
        2. 3.19.3.2. Details
          1. 3.19.3.2.1. Enabling Logging on the Windows Vista Firewall
          2. 3.19.3.2.2. Viewing the Windows Firewall Log File
      4. 3.19.4. Criteria for Completion
  9. 4. Troubleshooting and Restoring Computer Systems
    1. 4.1. Task 4.1: Scanning for and Removing Viruses
      1. 4.1.1. Scenario
      2. 4.1.2. Scope of Task
        1. 4.1.2.1. Duration
        2. 4.1.2.2. Setup
        3. 4.1.2.3. Caveat
      3. 4.1.3. Procedure
        1. 4.1.3.1. Equipment Used
        2. 4.1.3.2. Details
          1. 4.1.3.2.1. Scanning for and Isolating a Virus
      4. 4.1.4. Criteria for Completion
    2. 4.2. Task 4.2: Scanning for and Removing Malware
      1. 4.2.1. Scenario
      2. 4.2.2. Scope of Task
        1. 4.2.2.1. Duration
        2. 4.2.2.2. Setup
        3. 4.2.2.3. Caveat
      3. 4.2.3. Procedure
        1. 4.2.3.1. Equipment Used
        2. 4.2.3.2. Details
          1. 4.2.3.2.1. Scanning for and Quarantining Malware
      4. 4.2.4. Criteria for Completion
    3. 4.3. Task 4.3: Scanning for Rootkits
      1. 4.3.1. Scenario
      2. 4.3.2. Scope of Task
        1. 4.3.2.1. Duration
        2. 4.3.2.2. Setup
        3. 4.3.2.3. Caveat
      3. 4.3.3. Procedure
        1. 4.3.3.1. Equipment Used
        2. 4.3.3.2. Details
          1. 4.3.3.2.1. Scanning a Windows PC for Rootkits
      4. 4.3.4. Criteria for Completion
    4. 4.4. Task 4.4: Changing Backup Tapes on a Server
      1. 4.4.1. Scenario
      2. 4.4.2. Scope of Task
        1. 4.4.2.1. Duration
        2. 4.4.2.2. Setup
        3. 4.4.2.3. Caveat
      3. 4.4.3. Procedure
        1. 4.4.3.1. Equipment Used
        2. 4.4.3.2. Details
          1. 4.4.3.2.1. Changing a Backup Tape on a Server
      4. 4.4.4. Criteria for Completion
    5. 4.5. Task 4.5: Changing the Backup Schedule on a Server
      1. 4.5.1. Scenario
      2. 4.5.2. Scope of Task
        1. 4.5.2.1. Duration
        2. 4.5.2.2. Setup
        3. 4.5.2.3. Caveat
      3. 4.5.3. Procedure
        1. 4.5.3.1. Equipment Used
        2. 4.5.3.2. Details
          1. 4.5.3.2.1. Changing the Scheduled Backup Time on a Server
      4. 4.5.4. Criteria for Completion
    6. 4.6. Task 4.6: Backing Up Outlook
      1. 4.6.1. Scenario
      2. 4.6.2. Scope of Task
        1. 4.6.2.1. Duration
        2. 4.6.2.2. Setup
        3. 4.6.2.3. Caveat
      3. 4.6.3. Procedure
        1. 4.6.3.1. Equipment Used
        2. 4.6.3.2. Details
          1. 4.6.3.2.1. Backing Up Mail Files from Outlook
      4. 4.6.4. Criteria for Completion
    7. 4.7. Task 4.7: Quickly Diagnosing Windows Vista Problems
      1. 4.7.1. Scenario
      2. 4.7.2. Scope of Task
        1. 4.7.2.1. Duration
        2. 4.7.2.2. Setup
        3. 4.7.2.3. Caveat
      3. 4.7.3. Procedure
        1. 4.7.3.1. Equipment Used
        2. 4.7.3.2. Details
          1. 4.7.3.2.1. Using the Windows Vista Reliability and Performance Monitor to Diagnose Problems
      4. 4.7.4. Criteria for Completion
    8. 4.8. Task 4.8: Troubleshooting a Randomly Rebooting PC
      1. 4.8.1. Scenario
      2. 4.8.2. Scope of Task
        1. 4.8.2.1. Duration
        2. 4.8.2.2. Setup
        3. 4.8.2.3. Caveat
      3. 4.8.3. Procedure
        1. 4.8.3.1. Equipment Used
        2. 4.8.3.2. Details
          1. 4.8.3.2.1. Diagnosing and Repairing a Spontaneously Rebooting Computer
      4. 4.8.4. Criteria for Completion
    9. 4.9. Task 4.9: Troubleshooting an Intermittent Boot Failure of a PC
      1. 4.9.1. Scenario
      2. 4.9.2. Scope of Task
        1. 4.9.2.1. Duration
        2. 4.9.2.2. Setup
        3. 4.9.2.3. Caveat
      3. 4.9.3. Procedure
        1. 4.9.3.1. Equipment Used
        2. 4.9.3.2. Details
          1. 4.9.3.2.1. Diagnosing a PC That Only Intermittently Powers Up
      4. 4.9.4. Criteria for Completion
    10. 4.10. Task 4.10: Troubleshooting a Failed RAM Upgrade
      1. 4.10.1. Scenario
      2. 4.10.2. Scope of Task
        1. 4.10.2.1. Duration
        2. 4.10.2.2. Setup
        3. 4.10.2.3. Caveat
      3. 4.10.3. Procedure
        1. 4.10.3.1. Equipment Used
        2. 4.10.3.2. Details
          1. 4.10.3.2.1. Diagnosing a Failed RAM Upgrade
      4. 4.10.4. Criteria for Completion
    11. 4.11. Task 4.11: Troubleshooting a PC That Can't Print to a Local Printer
      1. 4.11.1. Scenario
      2. 4.11.2. Scope of Task
        1. 4.11.2.1. Duration
        2. 4.11.2.2. Setup
        3. 4.11.2.3. Caveat
      3. 4.11.3. Procedure
        1. 4.11.3.1. Equipment Used
        2. 4.11.3.2. Details
          1. 4.11.3.2.1. Diagnosing a PC That Can't Print to a Locally Connected Printer
      4. 4.11.4. Criteria for Completion
    12. 4.12. Task 4.12: Troubleshooting a PC That Can't Print to a Network Printer
      1. 4.12.1. Scenario
      2. 4.12.2. Scope of Task
        1. 4.12.2.1. Duration
        2. 4.12.2.2. Setup
        3. 4.12.2.3. Caveat
      3. 4.12.3. Procedure
        1. 4.12.3.1. Equipment Used
        2. 4.12.3.2. Details
          1. 4.12.3.2.1. Diagnosing Problems Printing to a Network Printer
      4. 4.12.4. Criteria for Completion
    13. 4.13. Task 4.13: Troubleshooting the Error Message "The Specified Domain Either Does Not Exist or Could Not Be Contacted"
      1. 4.13.1. Scenario
      2. 4.13.2. Scope of Task
        1. 4.13.2.1. Duration
        2. 4.13.2.2. Setup
        3. 4.13.2.3. Caveat
      3. 4.13.3. Procedure
        1. 4.13.3.1. Equipment Used
        2. 4.13.3.2. Details
          1. 4.13.3.2.1. Diagnosing a Problem Joining a Computer to a Domain
      4. 4.13.4. Criteria for Completion
    14. 4.14. Task 4.14: Troubleshooting Long Load and Print Times for Microsoft Word and Excel
      1. 4.14.1. Scenario
      2. 4.14.2. Scope of Task
        1. 4.14.2.1. Duration
        2. 4.14.2.2. Setup
      3. 4.14.3. Procedure
        1. 4.14.3.1. Equipment Used
        2. 4.14.3.2. Caveat
          1. 4.14.3.2.1. Diagnosing Microsoft Office and Printer Problems
      4. 4.14.4. Criteria for Completion
    15. 4.15. Task 4.15: Troubleshooting a CD Player Not Recognizing Audio CDs
      1. 4.15.1. Scenario
      2. 4.15.2. Scope of Task
        1. 4.15.2.1. Duration
        2. 4.15.2.2. Setup
        3. 4.15.2.3. Caveat
      3. 4.15.3. Procedure
        1. 4.15.3.1. Equipment Used
        2. 4.15.3.2. Details
          1. 4.15.3.2.1. Troubleshooting a Problem with an Optical Drive
      4. 4.15.4. Criteria for Completion
    16. 4.16. Task 4.16: Troubleshooting the Error Message "Print Processor Unknown"
      1. 4.16.1. Scenario
      2. 4.16.2. Scope of Task
        1. 4.16.2.1. Duration
        2. 4.16.2.2. Setup
        3. 4.16.2.3. Caveat
      3. 4.16.3. Procedure
        1. 4.16.3.1. Equipment Used
        2. 4.16.3.2. Details
          1. 4.16.3.2.1. Searching for and Discovering the Solution to an Error Message
      4. 4.16.4. Criteria for Completion
    17. 4.17. Task 4.17: Troubleshooting a "New Hardware Found" Message Appearing Repeatedly After Installing a New Scanner
      1. 4.17.1. Scenario
      2. 4.17.2. Scope of Task
        1. 4.17.2.1. Duration
        2. 4.17.2.2. Setup
        3. 4.17.2.3. Caveat
      3. 4.17.3. Procedure
        1. 4.17.3.1. Equipment Used
        2. 4.17.3.2. Details
          1. 4.17.3.2.1. Diagnosing and Repairing a Problem with a SCSI Device
      4. 4.17.4. Criteria for Completion
    18. 4.18. Task 4.18: Troubleshooting the Inability to Connect a USB Digital Camera to a PC
      1. 4.18.1. Scenario
      2. 4.18.2. Scope of Task
        1. 4.18.2.1. Duration
        2. 4.18.2.2. Setup
        3. 4.18.2.3. Caveat
      3. 4.18.3. Procedure
        1. 4.18.3.1. Equipment Used
        2. 4.18.3.2. Details
          1. 4.18.3.2.1. Tracking Down and Resolving Problems with USB Devices
      4. 4.18.4. Criteria for Completion
    19. 4.19. Task 4.19: Troubleshooting an Empty Outlook Contacts Folder
      1. 4.19.1. Scenario
      2. 4.19.2. Scope of Task
        1. 4.19.2.1. Duration
        2. 4.19.2.2. Setup
        3. 4.19.2.3. Caveat
      3. 4.19.3. Procedure
        1. 4.19.3.1. Equipment Used
        2. 4.19.3.2. Details
          1. 4.19.3.2.1. Resolving an Issue with an Empty Outlook Contacts Folder
      4. 4.19.4. Criteria for Completion
    20. 4.20. Task 4.20: Troubleshooting No Restart of UPS Device Service After Being Connected
      1. 4.20.1. Scenario
      2. 4.20.2. Scope of Task
        1. 4.20.2.1. Duration
        2. 4.20.2.2. Setup
        3. 4.20.2.3. Caveat
      3. 4.20.3. Procedure
        1. 4.20.3.1. Equipment Used
        2. 4.20.3.2. Details
          1. 4.20.3.2.1. Diagnosing and Resolving Problems with a UPS Device
      4. 4.20.4. Criteria for Completion
    21. 4.21. Task 4.21: Troubleshooting a System Conflict with a Hidden Device
      1. 4.21.1. Scenario
      2. 4.21.2. Scope of Task
        1. 4.21.2.1. Duration
        2. 4.21.2.2. Setup
        3. 4.21.2.3. Caveat
      3. 4.21.3. Procedure
        1. 4.21.3.1. Equipment Used
        2. 4.21.3.2. Details
          1. 4.21.3.2.1. Investigating and Resolving a Device Conflict
      4. 4.21.4. Criteria for Completion
    22. 4.22. Task 4.22: Troubleshooting Excel Locking Up
      1. 4.22.1. Scenario
      2. 4.22.2. Scope of Task
        1. 4.22.2.1. Duration
        2. 4.22.2.2. Setup
        3. 4.22.2.3. Caveat
      3. 4.22.3. Procedure
        1. 4.22.3.1. Equipment Used
        2. 4.22.3.2. Details
          1. 4.22.3.2.1. Investigating and Resolving an Issue with Excel
      4. 4.22.4. Criteria for Completion
    23. 4.23. Task 4.23: Troubleshooting No Monitor Image When the PC Is Powered Up
      1. 4.23.1. Scenario
      2. 4.23.2. Scope of Task
        1. 4.23.2.1. Duration
        2. 4.23.2.2. Setup
        3. 4.23.2.3. Caveat
      3. 4.23.3. Procedure
        1. 4.23.3.1. Equipment Used
        2. 4.23.3.2. Details
          1. 4.23.3.2.1. Troubleshooting a Problem with a Blank Computer Monitor
      4. 4.23.4. Criteria for Completion
    24. 4.24. Task 4.24: Troubleshooting the Inability to Connect to a Mapped Drive
      1. 4.24.1. Scenario
      2. 4.24.2. Scope of Task
        1. 4.24.2.1. Duration
        2. 4.24.2.2. Setup
        3. 4.24.2.3. Caveat
      3. 4.24.3. Procedure
        1. 4.24.3.1. Equipment Used
        2. 4.24.3.2. Details
          1. 4.24.3.2.1. Discovering and Resolving a Mapped Drive Problem
      4. 4.24.4. Criteria for Completion
    25. 4.25. Task 4.25: Troubleshooting the Inability to Access a Shared Folder on a Remote Computer
      1. 4.25.1. Scenario
      2. 4.25.2. Scope of Task
        1. 4.25.2.1. Duration
        2. 4.25.2.2. Setup
        3. 4.25.2.3. Caveat
      3. 4.25.3. Procedure
        1. 4.25.3.1. Equipment Used
        2. 4.25.3.2. Details
          1. 4.25.3.2.1. Diagnosing and Resolving an Inability to Access a Network Share
      4. 4.25.4. Criteria for Completion
    26. 4.26. Task 4.26: Troubleshooting the Inability to Connect to the Network
      1. 4.26.1. Scenario
      2. 4.26.2. Scope of Task
        1. 4.26.2.1. Duration
        2. 4.26.2.2. Setup
        3. 4.26.2.3. Caveat
      3. 4.26.3. Procedure
        1. 4.26.3.1. Equipment Used
        2. 4.26.3.2. Details
          1. 4.26.3.2.1. Diagnosing a Network-Connection Problem
      4. 4.26.4. Criteria for Completion
    27. 4.27. Task 4.27: Troubleshooting Connection Problems with an External USB Hard Drive
      1. 4.27.1. Scenario
      2. 4.27.2. Scope of Task
        1. 4.27.2.1. Duration
        2. 4.27.2.2. Setup
        3. 4.27.2.3. Caveat
      3. 4.27.3. Procedure
        1. 4.27.3.1. Equipment Used
        2. 4.27.3.2. Details
          1. 4.27.3.2.1. Diagnosing a Connection Problem Between a PC and a USB HDD
      4. 4.27.4. Criteria for Completion
    28. 4.28. Task 4.28: Troubleshooting a 691 Error Connection Problem
      1. 4.28.1. Scenario
      2. 4.28.2. Scope of Task
        1. 4.28.2.1. Duration
        2. 4.28.2.2. Setup
        3. 4.28.2.3. Caveat
      3. 4.28.3. Procedure
        1. 4.28.3.1. Equipment Used
        2. 4.28.3.2. Details
          1. 4.28.3.2.1. Diagnosing a 691 Network-Connection Error
      4. 4.28.4. Criteria for Completion
    29. 4.29. Task 4.29: Troubleshooting a Scanner Problem
      1. 4.29.1. Scenario
      2. 4.29.2. Scope of Task
        1. 4.29.2.1. Duration
        2. 4.29.2.2. Setup
        3. 4.29.2.3. Caveat
      3. 4.29.3. Procedure
        1. 4.29.3.1. Equipment Used
        2. 4.29.3.2. Details
          1. 4.29.3.2.1. Diagnosing a Scanner Connection Problem
      4. 4.29.4. Criteria for Completion
    30. 4.30. Task 4.30: Troubleshooting a Persistent "Align Print Cartridges" Message After Cartridges Have Been Replaced and Aligned
      1. 4.30.1. Scenario
      2. 4.30.2. Scope of Task
        1. 4.30.2.1. Duration
        2. 4.30.2.2. Setup
        3. 4.30.2.3. Caveat
      3. 4.30.3. Procedure
        1. 4.30.3.1. Equipment Used
        2. 4.30.3.2. Details
          1. 4.30.3.2.1. Diagnosing a Color Printing Problem
      4. 4.30.4. Criteria for Completion

Product information

  • Title: PC Technician Street Smarts, Updated for the 2009 Exam: A Real World Guide to CompTIA A+ Skills, Second Edition
  • Author(s): James Pyles
  • Release date: October 2009
  • Publisher(s): Sybex
  • ISBN: 9780470486511