11. Where We Go from Here: Of Face-to-Face Interaction, New Collaboration Tools, and Going Back to the Future

Throughout this book, you’ve seen a few common threads emerge about what makes workers effective and happy in the workplace. Chief among them is the importance of face-to-face communication—specifically, cohesive face-to-face communication, where the people you talk to spend a lot of time talking with each other.

The examples in this book have shown that this communication is important for transferring complex information in an IT firm and reducing stress and increasing information flow in a call center. Having these tightly knit, face-to-face ties promotes trust and creates a common language, crucial items for today’s organizations. ...

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