6Training and developing yourteam
Learning objectives
On completion of this chapter you will be able to:
• identify what is meant by appraisal
• explain the purpose of appraisal
• list the features of a good appraisal system
• appreciate how to conduct an appraisal interview
• explain the term ‘reward review’
• differentiate between training, development and education
• appreciate why staff need training
• understand the team leader's role in training
• define the term ‘training gap’
• differentiate between on-the-job and off-the-job training
• explain the advantages and disadvantages of different types of training
• understand how to plan and control training
• state the advantages of training to the trainee and the ...
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