People and Self Management

10Decision making and problemsolving

Learning objectives

On completion of this chapter you will be able to:

•   describe the importance of making decisions

•   list the three levels of decision-making in an organization

•   acknowledge that there are different ways of making decisions

•   apply the key steps in the decision-making process to a real decision

•   understand when it is appropriate to make group decisions

•   understand the advantages and disadvantages of group decision making

•   list the six stages of the problem-solving model

•   use the problem-solving model to solve problems.

Introduction

As a team leader you must be prepared to make decisions. Decision making involves making a choice between alternative courses of action. ...