People and Self Management

11Working with others

Learning objectives

On completion of this chapter you will be able to:

•   understand the need for constructive working relationships

•   appreciate the growth of recognition of the importance of counselling in business organizations

•   differentiate between counselling and advice

•   recognize situations when counselling will be beneficial

•   explain how to prepare for, and conduct, a counselling interview

•   understand the skills required to conduct a counselling interview

•   explain why rules at work are necessary

•   outline a typical disciplinary procedure process

•   describe some common reasons for invoking the disciplinary procedure

•   explain how to conduct a disciplinary interview

•   outline a typical grievance ...