People-Centric Skills, 2nd Edition

CHAPTER 3Emotional Intelligence

DALTON DRIVES INTO San Jose to meet with Stanton Electronics chief financial officer Brad Lester, a long-term friend and client. Dalton has his kids fly up and spend the weekend with Brad and his kids. Dalton takes in Dax's soccer game; Dax is Brad's eight-year-old and Brad is a vocal fan and demanding parent involved with the team. After the game, Dalton and Brad talk about Brad's impact on his son and how he can be intimidating in certain situations without realizing it. The conversation dovetails into the importance of empathy and how to use it effectively to build relationships and relate to people.

PEOPLE-CENTRIC SKILLS IN THIS CHAPTER

• Emotional intelligence and why it is one of the most important skills of successful leaders
• Understanding emotions and how to manage them in the workplace
• Being self-aware and the importance of self-awareness in all situations
• The importance of empathy and the art of being truly emphatic

KEY WORDS

• Emotional Intelligence
• Motivation
• Self-Reflection
• Self-Awareness

There's nothing like a late October Sunday morning—mid-50s, sunny, light breeze. Perfect weather for fútbol. Yes, perfect soccer weather. Caleb and Liora flew up Thursday night and Dalton and the kids spent Friday touring San Francisco and spent the weekend with Brad Lester. At the beginning of his career, Dalton worked for Brad at Arthur Andersen. Dalton always viewed Brad as a mentor. When Dalton started up his own business more than 10 years ...