People CMM: A Framework for Human Capital Management, Second Edition

Practice 7

Responsibilities for decisions are delegated to appropriate levels and locations in the organization.

1. The most appropriate roles or workgroups for participating in and making various decisions are identified.

Examples of criteria for identifying roles or workgroups to delegate decisions to at appropriate levels include the following:

• Speed and timeliness

• Availability and accuracy of information

• Responsibility for results

• Breadth of decision impact

• Competency

• Decision dependencies

• Coordination of work processes

• Legal responsibilities

2. Authority and responsibility for decision-making are delegated to lower levels of the organization when feasible and appropriate by the nature of the decision.

3. Executives initiate ...