The Optimizing Level: Maturity Level 5
Process Areas at the Optimizing Level focus on continually improving the organization’s capability and workforce practices. Individuals continually improve the personal work processes they use in performing competency-based processes. Workgroups continuously improve their operating processes through improved integration of the personal work processes of their members. The organization evaluates and improves the alignment of performance among its individuals, workgroups, and units both with each other and with the organization’s business objectives. The organization continually evaluates opportunities for improving its workforce practices through incremental adjustments or by adopting innovative workforce ...
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