People Operations

CHAPTER 6Step 1: Create Digital Employee Records

Okay, now that you've got an understanding of what we mean by the term going digital let's dive in with some specific examples.

Whereas traditional HR focused on discrete processes and administration, people ops is about the people. The entire approach is built ground‐up with your people in mind. So, what better place to start than with the employee profile?

Create an HR System of Record

The first step to automating HR is creating an HR system of record. An HR system of record is the complete digital warehouse that stores the employee record for every employee in your organization, including all full‐time, part‐time, contractor, and contingent employees. An employee record includes important details about each employee including their social security number (SSN), employment eligibility, home address, employment documents, and more (see Table 6.1). In a POPS world, this information is stored securely in the cloud, protected by appropriate user permissions. Sensitive information, such as banking and health information, is entered and managed by each employee (more details in Chapter 7) and never transfers hands. The company or HR administrator manages company information, such as work locations and compensation details. Your HR system of record becomes your single go‐to source of truth for everything about your workforce, and it's the backbone to automating the rest of your HR administrivia.

TABLE 6.1 Aspects that are included ...