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People, Processes, Services, and Things by Bill Dry, Hazim Dahir

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Chapter 12

A Service Industry Call to Action

We hope you will use the perspectives offered in this book to create and deliver services to your clients or even within your enterprise that enable new, beneficial insights, efficiencies, capabilities, and outcomes. Here is a final checklist noting key considerations for the success of IoE.

  1. Identify and document the internal and external customers who are affected and must benefit from any change spurred by IoE.

  2. Rank the economic, human, and societal impact of any proposed new addition or change triggered by moving to IoE.

  3. Ascertain the level of un-connectedness in the department, the facility or geography where the IoE implementation is targeted.

  4. Plan end-to-end connectivity paths for all newly ...

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