People Skills for a Virtual World Collection (6 Books) (HBR Emotional Intelligence Series)

Table of contents

1. Contents
2. Virtual EI
   1. Series Page
   2. Title Page
   3. Copyright
   4. Contents
   5. 1. WFH Is Corroding Our Trust in Each Other
   6. 2. What Psychological Safety Looks Like in a Hybrid Workplace
   7. 3. Write Down Your Team’s Unwritten Rules
   8. 4. The Endless Digital Workday
   9. 5. Find Your Focus and Stop Zoning Out in Zoom Meetings
   10. 6. Elevate Your Presence in a Virtual Meeting
   11. 7. Make Time for Small Talk in Your Virtual Meetings
   12. 8. Yes, Virtual Presenting Is Weird
   13. 9. Five Ways to Reduce Rudeness in the Remote Workplace
   14. 10. Stay Mindful When You’re Working Remotely
   15. Index
3. Dealing with Difficult People
   1. Series Page
   2. Title Page
   3. Copyright
   4. Contents
   5. 1. To Resolve a Conflict, First Decide: Is It Hot or Cold?
   6. 2. Taking the Stress Out of Stressful Conversations
   7. 3. The Secret to Dealing with Difficult People: It’s About You
   8. 4. How to Deal with a Mean Colleague
   9. 5. How to Deal with a Passive-Aggressive Colleague
   10. 6. How to Work with Someone Who’s Always Stressed Out
   11. 7. How to Manage Someone Who Thinks Everything Is Urgent
   12. 8. Do You Hate Your Boss?
   13. Index
4. Empathy
   1. Series Page
   2. Title Page
   3. Copyright
   4. Contents
   5. 1. What Is Empathy?
   6. 2. Why Compassion Is a Better Managerial Tactic Than Toughness
   7. 3. What Great Listeners Actually Do
   8. 4. Empathy Is Key to a Great Meeting
   9. 5. It’s Harder to Empathize with People If You’ve Been in Their Shoes
   10. 6. Becoming Powerful Makes You Less Empathetic
   11. 7. A Process for Empathetic Product Design
   12. 8. How Facebook Uses Empathy to Keep User Data Safe
   13. 9. The Limits of Empathy
   14. 10. What the Dalai Lama Taught Daniel Goleman About Emotional Intelligence
   15. Index
5. Mindful Listening
   1. Series Page
   2. Title Page
   3. Copyright
   4. Contents
   5. 1. What Great Listeners Actually Do
   6. 2. What Gets in the Way of Listening
   7. 3. Listening to People
   8. 4. Three Ways Leaders Can Listen with More Empathy
   9. 5. If You Aspire to Be a Great Leader, Be Present
   10. 6. Become a Better Listener
   11. 7. To Change Someone’s Mind, Stop Talking and Listen
   12. 8. Defusing an Emotionally Charged Conversation with a Colleague
   13. 9. The Power of Listening in Helping People Change
   14. 10. When You’re the Person Your Colleagues Always Vent To
   15. 11. Managing the Critical Voices Inside Your Head
   16. Index
6. Focus
   1. Series Page
   2. Title Page
   3. Copyright
   4. Contents
   5. 1. The Focused Leader
   6. 2. Break the Cycle of Stress and Distraction by Using Your Emotional Intelligence
   7. 3. To Improve Your Focus, Notice How You Lose It
   8. 4. What to Do When You’re Feeling Distracted at Work
   9. 5. How to Make Yourself Work When You Just Don’t Want To
   10. 6. Productivity Tips for People Who Hate Productivity Tips
   11. 7. 5 Ways to Focus Your Energy During a Work Crunch
   12. 8. Your Team’s Time Management Problem Might Be a Focus Problem
   13. 9. How to Practice Mindfulness Throughout Your Work Day
   14. 10. Your Brain Can Only Take So Much Focus
   15. Index
7. Leadership Presence
   1. Series Page
   2. Title Page
   3. Copyright
   4. Contents
   5. 1. Deconstructing Executive Presence
   6. 2. How New Managers Can Send the Right Leadership Signals
   7. 3. To Sound Like a Leader, Think About What You Say, and How and When You Say It
   8. 4. Connect, Then Lead
   9. 5. The Power of Talk: Who Gets Heard and Why
   10. 6. Too Much Charisma Can Make Leaders Look Less Effective
   11. Index