18. How do you go about making an important decision?
They’re looking for method here, checking that you’ve thought about decision making per se and that you look at a situation from all angles before you decide what to do.
In answering this question, never forget that a decision is not really finalised until the actions that flow from it have well and truly started.
It’s another balancing act. On the one hand you have to be seen as making a major decision in a structured, logical way. Your process must ensure you don’t, for example, miss the best option available. On the other hand they don’t want to see a love of bureaucracy that makes your decision making so process oriented that it stifles flair and intuition. And it has to have a shortcut ...