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Perfect interviews by Ken Langdon, Nikki Cartwright

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19. The division you’d be managing has its head right down at the moment: how will you set about re-motivating them?

A fair and difficult question. Answer with a process to fix the immediate problems, and a plan for boosting motivation in the long term.

Remember that the members of the team at the coalface are the best people to ask for ideas to improve matters.

This is not an uncommon situation. The team needs a new leader perhaps because the old one didn’t get them to perform to their best or achieve their objectives. The new leader faces more than the normal problems of taking on a new team – wariness about a stranger and so on.

The first few weeks

Start your answer with an assurance that you’ll put a lot of effort into this crucial part ...

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