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Perfect interviews by Ken Langdon, Nikki Cartwright

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3. What are you like at getting difficult people to do things differently?

You’re bound to get something about your ability to handle difficult people. This is a very specific example. How do you make people change what may be the habits of a lifetime?

It’s not particularly difficult to manage enthusiastic people who are self-motivated, keep to company procedures and great members of the team. How do you pass on your drive and energy to someone who’s simply not interested or is hostile?

A difficult person resists change, moans about everyone and is happy to tell the whole team why everything is wrong. Handled poorly, they’re the bad apple that ruins the barrel. You’ve got to demonstrate not only how you’d try to get them to accept change but ...

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