This book would not exist without the amazing support, coaching, and encouragement of Anne Bruce. Anne’s skill as an author, speaker, and coach is a role model we strive to follow.
Equally important is the positive guidance of our editors, Brian Foster, Julia Anderson Bauer, and Morgan Ertel. Brian’s “you’re doing fantastic, keep going” e-mails helped us many late nights when, as first-time authors, we wondered if we knew enough to fill the pages.
Thank you to our friends, family, and colleagues who cheered us on and gave us reality checks on our draft phrases to help them become perfect phrases.
To our customers who challenged us to help them communicate change in their organizations, where we learned what really works.
To the ...