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Perfect Phrases for Communicating Change by Antoine Gerschel, Lawrence Polsky

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Chapter 6Perfect Phrases for Handling Resistance

Everyone resists change. It is normal. The problem occurs when this normal resistance becomes stubborn and inflexible. We call this persistent resistance. How can you tell the difference? Normal resistance is the natural reaction everyone has at first to something imposed on them. They ask questions and challenge it. They act a bit strange for a while. If you take time to talk with them and discuss their point of view, this will pass. Next comes what we call business resistance. These are real business questions/issues that emerge during a change that must be addressed. How will I be measured in my new job? How will I get the skills I need to succeed in the new environment? Again, if you address ...

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