Chapter 11Coaching Low Performers

Beyond situational coaching and taking advantage of coachable moments, you need some tools for coaching various kinds of performers. Probably the most stressful kind of people to coach are the low performers. For whatever reason, these employees just aren’t producing as much as is expected of them. Perhaps they were once good performers and have slipped; perhaps they aren’t engaged in the work and don’t care very much; perhaps they just don’t fit very well in the organization. This chapter will help you clearly outline consequences of low performance, get at the root causes, lay out expectations, create a performance plan, and hold your employees accountable.

Before beginning to coach your low performers toward ...

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